IQVIA
Life Sciences
ClientServicesRep1
“Client Services Rep 1 at IQVIA. Skills: Financial Close & Review, Transfer of Value reporting, Customer service, Communication. Auditing and reviewing actual financials post meeting. Ensuring accuracy in government required Transfer of Value reporting”
What You'll Achieve.
Execute world class events as measured by internal and external client satisfaction
Industry & Context.
Expert on analysis and information gathering to resolve problems on routine matters; A sense of urgency and the ability to effectively problem solve; A sense of urgency and advanced ability to effectively problem solve
Able to work during US standard business hours, Flexible on work schedule and/or extended hours to meet clients’ business needs during peak season, Able to be flexible to report onsite frequently, dependent on business need, Conducive work space when working remotely at home
What They're Looking For.
Must Have
2+ years of customer service or equivalent, Bachelor's Degree Required, Proficiency in PC applications, Microsoft Office suite of products (Word, Excel, PowerPoint, Teams) and Outlook is required, Able to work during US standard business hours and be flexible on work schedule and/or extended hours to meet clients’ business needs during peak season, Expert on analysis and information gathering to resolve problems on routine matters, Ability to multi-task/plan numerous meetings simultaneously while still demonstrating a attention to detail, Comfortable working in a fast-paced team environment, while also able to work independently, Exceptional customer service skills, A sense of urgency and the ability to effectively problem solve, Excellent in communication, both oral and written, A sense of urgency and advanced ability to effectively problem solve, Advanced oral and written communication skills with focus on the ability to be concise and clear, summarize a situation and articulate the necessary next steps, effectively listen, and assess the need for urgent action, Conducive work space when working remotely at home, which includes ability to receive and make calls during your shift, work with company provided dual monitors and have appropriate internet speed to complete work
Nice to Have
Relevant audit experience is preferred, Pharma Industry experience is a plus, Knowledge in SharePoint, Salesforce and Smartsheet preferred, Proficiency in using phone systems such as Twilio, CRM software and other relevant technology is preferred
What You'll Do.
Auditing and reviewing actual financials post meeting
Ensuring accuracy in government required Transfer of Value reporting
Reviewing planning to ensure adherence to client's business rules and budgetary requirements
Assessing accuracy of Management Fee applied
Reviewing Speaker Travel expenses
Reviewing Speaker Honorarium
Plotting venue/caterer charges to approved calculator
Moving charges to applicable budget category
Resolving attendance discrepancies
Ensuring expenses match between systems (EFX and Centris)
Obtaining and uploading necessary documents (receipts)
Communicating with planners and vendors regarding task completion and inquiries
Applying client business and compliance rules throughout the financial close & review process
Triggering or escalating items that can impact risk on meeting compliance
Ensuring understanding of system functionalities
Liaising with internal and external stakeholders
Complying with timekeeping standards & policies
How You'll Work.
Team & Collaboration
Collaborate as an integral part of the client Core Team; Collaborate as an integral part of the project team
Communication Scope
Excellent oral and written communication; Advanced oral and written communication skills with focus on the ability to be concise and clear, summarize a situation and articulate the necessary next steps, effectively listen, and assess the need for urgent action
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