IQVIA
Life Sciences
ClientServicesRep1
“Client Services Rep 1 at IQVIA. Skills: Logistics Planning, Vendor Management, Stakeholder Management, Client Services, Meeting Planning. Plan and manage highly compliant meetings and events. Deliver a high-quality attendee experience through in-person, hybrid, and virtual meetings”
What You'll Achieve.
Deliver a high-quality attendee experience; Ensure all related tasks, required documents are sent and confirmed in a timely manner as measured by task due dates and applicable service level deliverables; Complete work within client defined SLA parameters; Execute world class events as measured by internal and external client satisfaction
Industry & Context.
Ability to carry out analysis and information gathering to resolve problems on routine matters; A sense of urgency and the ability to effectively problem solve
Able to work during US standard business hours and be flexible on work schedule and/or extended hours to meet clients’ business needs during peak season, Able to be flexible to report onsite frequently, dependent on business need, Conducive work space when working remotely at home, which includes ability to receive and make calls during your shift, work with company provided dual monitors and have appropriate internet speed is required
What They're Looking For.
Must Have
2+ years of (events) planning, and/or customer service experience or equivalent, Previous work experience in catering to US clients, preferably in a phone-based Customer Service role, is required, Proficiency in PC applications, Microsoft Office suite of products (Word, Excel, PowerPoint, Teams) and Outlook is required, Ability to carry out analysis and information gathering to resolve problems on routine matters, Able to work during US standard business hours and be flexible on work schedule and/or extended hours to meet clients’ business needs during peak season, Ability to multi-task/plan numerous meetings simultaneously while still demonstrating a attention to detail, Able to be flexible to report onsite frequently, dependent on business need, Conducive work space when working remotely at home, which includes ability to receive and make calls during your shift, work with company provided dual monitors and have appropriate internet speed is required, Comfortable working in a fast-paced team environment, while also able to work independently, Exceptional customer service skills, A sense of urgency and the ability to effectively problem solve, Excellent oral and written communication skills with focus on the ability to be concise and clear, summarize a situation and articulate the necessary next steps, effectively listen, and assess the need for urgent action
Nice to Have
Relevant events or meeting planning experience is preferred, Pharma Industry experience is a plus, Familiarity with US cultural norms and practices to better understand and service stakeholders and clients, Knowledge in SharePoint, Salesforce and Smartsheet preferred, Proficiency in using phone systems such as Twilio, CRM software and other relevant technology is preferred
What You'll Do.
Plan and manage highly compliant meetings and events
Deliver a high-quality attendee experience through in-person
Serve as the main point of contact for Venue
and Audio-Visual vendors
Plan logistics for meetings
Collaborate as an integral part of the client Core Team
Coordinate all aspects of the planning and delivery of relevant meeting logistics
Confirm and secure location/venue booking
Plan and confirm Food & Beverage needs
Review and secure all audio-visual needs
and AV confirmation with Meeting Planner
Ensure all related tasks and required documents are sent and confirmed in a timely manner
Communicate timely with meeting planner
speaker bureau planner and vendors
Apply client business and compliance rules throughout the planning process
Trigger or escalate any items that can impact risk on meeting compliance
Complete work within client defined SLA parameters
Ensure understanding of system functionalities related to job function
Liaise with relevant internal and external stakeholders
Comply with timekeeping standards & policies
Perform other related team tasks as assigned
How You'll Work.
Team & Collaboration
Collaborate as an integral part of the client Core Team which comprises of meeting planners and speaker bureau planners and other planner roles supporting the logistics of each meeting.; Coordinate venue, foodeverage, and AV confirmation with Meeting Planner through standard documentation and communication within the meeting lifecycle.; Communicate timely with meeting planner, speaker bureau planner and vendors related to task completion and other related inquiry or follow up needs.; Liaise with relevant internal and external stakeholders to ensure appropriate team members have the most up to date information.; Collaborate as an integral part of the project team to execute world class events as measured by internal and external client satisfaction
Communication Scope
Excellent oral and written communication skills; ability to be concise and clear; summarize a situation; articulate the necessary next steps; effectively listen; assess the need for urgent action
Process & Methodology
planning, coordination, resource planning, budgetary requirement, task management, SLA management
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