Prenuvo
Healthcare
ClientServicesPartner
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Client Services Partner at Prenuvo. Skills: Patient coordination, Clinical support, Communication, Organization. Serve as primary point of contact for patients. Coordinate post-scheduling workflows”
What You'll Achieve.
Ensure a seamless experience for patients and physicians; Ensure patients receive necessary guidance and follow-up; Ensure results are processed in time for consultations; Ensure timely and accurate distribution of additional reports; Ensure any potential delays or issues are addressed proactively; Ensure a seamless experience for program participants; Ensure timely scheduling and engagement with program participants; Ensure seamless coordination of clinical services; Ensure high levels of patient and physician satisfaction
Industry & Context.
problem-solve; anticipate patient and physician needs
Must be legally authorized to work in the United States, Must not require employer sponsorship for a work visa
What They're Looking For.
Must Have
Experience in patient coordination, healthcare operations, or clinical support roles, organizational and project management skills, Excellent communication and relationship management skills, Proficiency in using CRM systems, scheduling platforms, and medical record systems, Ability to work independently in a fast-paced environment, Flexibility to adapt to evolving responsibilities
Nice to Have
Experience in imaging, concierge medicine, or specialty healthcare, Experience working with sales and physician relations teams
What You'll Do.
Serve as primary point of contact for patients
Coordinate post-scheduling workflows
Facilitate home lab draws
Ensure timely distribution of reports
Monitor and track patient progress
Manage applications for Provider Education Program
Coordinate physician participants' scans
Maintain database of physician education applicants
Act as liaison between patients and teams
Provide updates to patients
Address concerns and answer questions
How You'll Work.
Team & Collaboration
Close collaboration with the sales team, operations, and clinical staff; Work closely with the sales and clinical teams; Work closely with the physician sales team
Communication Scope
Excellent communication and relationship management skills; patient-centric and service-oriented approach
Process & Methodology
organizational and project management skills, ability to juggle multiple responsibilities simultaneously
Full Job Description
About Us At Prenuvo, we are on a mission to flip the paradigm from reactive “sick-care” to proactive health care. Our award-winning whole body scan is fast (under 1 hour), safe (MRI has no ionizing radiation), and non-invasive (no contrast). Our unique integrated stack of optimized hardware, software, and increasingly AI, coupled with the patient-centric experience across our domestic and global clinics, have allowed us to lead the change against “we caught it too late again". Prenuvo is seeking a Client Services Partner to support the enhanced scan workflow and ensure a seamless experience for patients and physicians. As a key member of the clinical team, you will be responsible for managing the end-to-end clinical process related to the enhanced scan, coordinating post-scheduling workflows, and assisting with physician education initiatives. This role involves close collaboration with the sales team, operations, and clinical staff as well as personal care with Prenuvo patients to ensure that they receive the necessary guidance and follow-up for their enhanced scan. You will also facilitate home lab draws, additional report distribution (body composition and brain volume quantification), and physician education coordination. If you are highly organized, detail-oriented, and passionate about improving the patient experience in an innovative healthcare setting, we encourage you to apply for this exciting opportunity! This role does not provide visa sponsorship. Applicants must be legally authorized to work in the United States at the time of hire and must not require employer sponsorship for a work visa (current or future). Help reshape the world through proactive healthcare while working with cutting-edge technology and high performing teams with deep expertise - join us to make a difference in people’s lives! What You'll Do Enhanced Scan Coordination Serve as the primary point of contact for patients undergoing an enhanced scan, ensuring a smooth experience from sc
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