Prenuvo
Healthcare
ClientServicesPartner
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Client Services Partner at Prenuvo. Skills: Enhanced Scan Coordination, Provider Education Program Support, Patient & Physician Communication. Serve as primary point of contact. coordinate post-scheduling workflows”
What You'll Achieve.
ensure a seamless experience for patients and physicians; ensure that they receive the necessary guidance and follow-up; ensure patients complete all necessary steps for their scan; ensuring results are processed in time for consultations; ensuring any potential delays or issues are addressed proactively; ensure a seamless experience; ensure timely scheduling and engagement; ensuring seamless coordination of clinical services; proactively addressing any concerns; answering questions; coordinating with relevant stakeholders
Industry & Context.
problem-solve; anticipate patient and physician needs
Applicants must be legally authorized to work in Canada, must not require employer sponsorship for a work visa, background check
What They're Looking For.
Must Have
Experience in patient coordination, healthcare operations, clinical support roles, organizational and project management skills, Ability to work independently in a fast-paced environment, problem-solve, anticipate patient and physician needs, Flexibility to adapt to evolving responsibilities
Nice to Have
Experience in imaging, concierge medicine, specialty healthcare, Experience working with sales and physician relations teams, Proficiency in using CRM systems, scheduling platforms, medical record systems
What You'll Do.
Serve as primary point of contact
coordinate post-scheduling workflows
Facilitate home lab draws
Ensure timely distribution of reports
Monitor and track patient progress
Manage applications for Provider Education Program
Coordinate physician participants' scans
Maintain database of physician education applicants
Act as liaison between patients
Provide timely updates to patients
Ensure high levels of satisfaction
Maintain confidentiality and compliance
How You'll Work.
Team & Collaboration
Work closely with sales and clinical teams; collaboration with the sales team, operations, and clinical staff; Work closely with the physician sales team
Communication Scope
Excellent communication and relationship management skills
Process & Methodology
organizational and project management skills, ability to juggle multiple responsibilities
Full Job Description
About Us At Prenuvo, we are on a mission to flip the paradigm from reactive “sick-care” to proactive health care. Our award-winning whole body scan is fast (under 1 hour), safe (MRI has no ionizing radiation), and non-invasive (no contrast). Our unique integrated stack of optimized hardware, software, and increasingly AI, coupled with the patient-centric experience across our domestic and global clinics, have allowed us to lead the change against “we caught it too late again". Prenuvo is seeking a Client Services Partner to support the enhanced scan workflow and ensure a seamless experience for patients and physicians. As a key member of the clinical team, you will be responsible for managing the end-to-end clinical process related to the enhanced scan, coordinating post-scheduling workflows, and assisting with physician education initiatives. This role involves close collaboration with the sales team, operations, and clinical staff as well as personal care with Prenuvo patients to ensure that they receive the necessary guidance and follow-up for their enhanced scan. You will also facilitate home lab draws, additional report distribution (body composition and brain volume quantification), and physician education coordination. If you are highly organized, detail-oriented, and passionate about improving the patient experience in an innovative healthcare setting, we encourage you to apply for this exciting opportunity! This role does not provide visa sponsorship. Applicants must be legally authorized to work in Canada at the time of hire and must not require employer sponsorship for a work visa (current or future). Help reshape the world through proactive healthcare while working with cutting-edge technology and high performing teams with deep expertise - join us to make a difference in people’s lives! What You'll Do Enhanced Scan Coordination Serve as the primary point of contact for patients undergoing an enhanced scan, ensuring a smooth experience from scheduling to
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