Machinify
healthcare
ClientServicesOperationsSupportRepresentativeI
Neural analysis suggests this role is
optimal for Entry candidates.
“Client Services Operations Support Representative I at Machinify. Skills: clerical support, high-volume transaction processing, data entry, customer service. Provides clerical support including, but not limited to, copying, filing, processing documents and mail, performing basic data entry, phone calls, and operating general office equipment.. Processing incoming correspondence, including posting payments (checks, EFT and debit/credit card).”
What You'll Achieve.
Achieves or exceeds quality and productivity expectations and other assigned goals/objectives.
Industry & Context.
Basic problem-solving skills
Must submit to, and pass, a pre-hire criminal background check and drug test, Ability to obtain and maintain client required clearances, pass regular company background and/or drug screenings post-hire, Must complete the Machinify Teleworker Agreement upon hire and adhere to the Agreement and all related policies and procedures., Regularly sits at a desk during scheduled shift, uses office phone or headset provided by the Company for phone calls, making outbound calls and answering inbound return calls using an office phone views a computer monitor, types on a keyboard and uses a computer mouse., Regularly reads and comprehends information in electronic (computer) or paper form (written/printed)., Regularly sit/stand 8 or more hours per day., Occasionally lift/carry/push/pull up to 10lbs.
What They're Looking For.
Must Have
Ability to perform basic tasks in Microsoft Excel and Word programs with occasional assistance, Basic use of general office equipment and easily adapts to new office equipment and tools, Basic problem-solving skills, good communication, both written and oral, skills, Ability to quickly learn internal and client applications easily, Fast and accurate typing and 10-key skills, Basic math skills to calculate numbers and percentages, Demonstrated timely follow-up skills, ability to multi-task and prioritize workload, Very detailed oriented and highly organized, Ability to prioritize daily workloads and meet daily deadlines, Able to work efficiently independently and collaboratively promoting a positive team environment, customer service skills, Must be responsible, dependable, and reliable, Some experience working in a customer service or clerical job is required, High school diploma or equivalent is required
Nice to Have
One (1) year or more of related office clerical support experience is preferred
What You'll Do.
Provides clerical support including
processing documents and mail
performing basic data entry
and operating general office equipment.
Processing incoming correspondence
including posting payments (checks
EFT and debit/credit card).
Some phone work is required contacting insurance carriers and healthcare providers to gather payment information.
Data entry into various applications/systems as may be required for applicable workflows.
Accurately and efficiently performs assigned tasks ensuring adherence to all company
departmental and client policies
federal & state regulations
contractual compliance
and other requirements/standards.
Achieves or exceeds quality and productivity expectations and other assigned goals/objectives.
Obtain and maintain any client clearances for system/record access as may be required for position based upon client and work assignments.
Completes assigned training on time and with acceptable scores. Demonstrates understanding of training materials and applies knowledge in appropriate situations.
Completes other tasks and duties as assigned to meet business needs.
How You'll Work.
Team & Collaboration
Able to work efficiently independently and collaboratively promoting a positive team environment
Communication Scope
good communication, both written and oral, skills
Full Job Description
**ABOUT MACHINIFY:** In October 2025, Machinify acquired Performant and we are now part of the Machinify organization. Machinify is a leading healthcare intelligence company with expertise across the payment continuum, delivering unmatched value, transparency, and efficiency to health plans. Deployed by over 75 health plans, including many of the top 20, and representing more than 170 million lives, Machinify’s AI operating system, combined with proven expertise, untangles healthcare data to deliver industry-leading speed, quality, and accuracy. We’re reshaping healthcare payment through seamless intelligence. **ABOUT THE OPPORTUNITY:** ### Hiring Range: $17 - $19 ### The **Client Services Operations Support Representative I** is, responsible for providing clerical support and efficient processing of high-volume transaction-oriented assignments for Performant’s Healthcare Eligibility and Recovery Services business operations located in Lathrop, CA. Please note this opportunity is a full-time, on-site position. **Key Responsibilities:** * Provides clerical support including, but not limited to, copying, filing, processing documents and mail, performing basic data entry, phone calls, and operating general office equipment. * Processing incoming correspondence, including posting payments (checks, EFT and debit/credit card). * Some phone work is required contacting insurance carriers and healthcare providers to gather payment information. * Data entry into various applications/systems as may be required for applicable workflows. * Accurately and efficiently performs assigned tasks ensuring adherence to all company, departmental and client policies, procedures, federal & state regulations, contractual compliance, and other requirements/standards. * Achieves or exceeds quality and productivity expectations and other assigned goals/objectives. * Obtain and maintain any client clearances for system/record access as may be required for position based upon client and work ass
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