ClientServicesManagerSpecialist

Are you curious, motivated, and forward-thinking? At FIS you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun. **About the Role:** We are seeking a seasoned **Client Services Manager** to join our service delivery team in Sydney. This pivotal role involves managing key client relationships, overseeing service delivery, and ensuring the seamless operation of our enterprise payment solutions. The ideal candidate will have a strong background in service delivery, extensive experience in payments technology, and a solid understanding of financial software systems, including cloud technologies. ## **What you will be doing:** * Client Relationship Management: Serve as the primary liaison for enterprise payments clients, ensuring their needs are met and fostering long-term partnerships. * Service Delivery Oversight: Lead the end-to-end service delivery process, ensuring compliance with Service Level Agreements (SLAs) and client expectations. * Technical Proficiency: Utilize your understanding of financial software and cloud systems to troubleshoot issues, interpret system logs, and collaborate effectively with technical teams. * Team Leadership: Manage or mentor a team of service delivery professionals, promoting a culture of excellence and continuous improvement. * Problem Resolution: Address client escalations promptly, identify root causes, and implement effective solutions to enhance service quality. * Strategic Planning: Collaborate with cross-functional teams to develop strategies that align with client objectives and drive business growth. * Performance Reporting: Generate and present regular reports on service performance, client satisfaction, and operational metrics to stakeholders. * Compliance and Risk Management: Ensure all services comply with i