FIS
fintech
ClientServicesManager,FundManagement
Neural analysis suggests this role is
optimal for Senior candidates.
“Client Services Manager, Fund Management at FIS. Skills: client services, fund management, relationship management. Act as a trusted point of contact for clients, managing day‑to‑day service needs while handling escalations, service issues, and ongoing relationship management with confidence. Oversee client onboarding, KYC/AML processes, and operational workflows to ensure accuracy, regulatory compliance, and a smooth end‑to‑end client experience”
What You'll Achieve.
ensure accuracy, regulatory compliance, and a smooth end‑to‑end client experience; keep commitments on track; proactively identifying risks, trends, and opportunities to improve service quality; maintaining service standards and client trust
Industry & Context.
Work visa is unavailable
What They're Looking For.
Must Have
Minimum 5 years’ experience supporting clients in a fund management, transfer agency, or asset management, Solid understanding of fund operations, client servicing workflows, and AML/KYC regulatory requirements across retail and institutional clients, communication and relationship‑management skills, comfortable engaging clients and internal stakeholders with clarity and professionalism, Detail‑oriented, resilient, and adaptable—able to prioritise in a fast‑paced environment while maintaining service standards and client trust
Nice to Have
Minimum 2 years of people management or team‑lead experience is preferred, but not mandatory for candidates demonstrating leadership maturity and ownership mindset
What You'll Do.
Act as a trusted point of contact for clients
managing day‑to‑day service needs while handling escalations
and ongoing relationship management with confidence
Oversee client onboarding
and operational workflows to ensure accuracy
regulatory compliance
and a smooth end‑to‑end client experience
Contribute to process improvements and support junior team members through guidance
or informal leadership where applicable
How You'll Work.
Team & Collaboration
Partner closely with internal teams (operations, billing, project teams) to resolve client queries, manage service delivery, and keep commitments on track; comfortable engaging clients and internal stakeholders with clarity and professionalism
Communication Scope
communication and relationship‑management skills, comfortable engaging clients and internal stakeholders with clarity and professionalism
Full Job Description
As the world works and lives faster, FIS is leading the way. Our fintech solutions touch nearly every market, company and person on the planet. Our teams are inclusive and diverse. Our colleagues work together and celebrate together. If you want to advance the world of fintech, we’d like to ask you: Are you FIS? **What you will be doing:** * Act as a trusted point of contact for clients, managing day‑to‑day service needs while handling escalations, service issues, and ongoing relationship management with confidence. * Oversee client onboarding, KYC/AML processes, and operational workflows to ensure accuracy, regulatory compliance, and a smooth end‑to‑end client experience. * Partner closely with internal teams (operations, billing, project teams) to resolve client queries, manage service delivery, and keep commitments on track. * Lead regular client touchpoints such as service reviews or status calls, proactively identifying risks, trends, and opportunities to improve service quality. * Contribute to process improvements and support junior team members through guidance, coaching, or informal leadership where applicable. **What you will need:** * Work visa is unavailable Minimum 5 years’ experience supporting clients in a fund management, transfer agency, or asset management environment; open to senior executives ready to step up. * Minimum 2 years of people management or team‑lead experience is preferred, but not mandatory for candidates demonstrating leadership maturity and ownership mindset. * Solid understanding of fund operations, client servicing workflows, and AML/KYC regulatory requirements across retail and institutional clients. * Strong communication and relationship‑management skills, comfortable engaging clients and internal stakeholders with clarity and professionalism. * Detail‑oriented, resilient, and adaptable—able to prioritise in a fast‑paced environment while maintaining service standards and client trust. **What we offer you:** At FIS, you can le
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