Veritas Veterinary Partners
veterinary medicine
ClientServicesManager
“Client Services Manager at Veritas Veterinary Partners. Skills: Client Services Management, Team Leadership, Financial Management, Operational Leadership. Identify trends and implement service improvements. Manage and resolve client complaints and escalations”
What You'll Achieve.
identify trends and implement service improvements; improve financial controls; align operations across departments
Industry & Context.
conflict-resolution
Flexibility to work occasional evenings, nights, or weekends, availability as an escalation contact for off-hours issues
What They're Looking For.
Must Have
3–5 years of leadership experience in client services, hospitality, healthcare, or veterinary environments, Demonstrated success managing teams in a fast-paced, high-emotion, 24/7 setting, conflict-resolution and communication skills, Experience with cash management, deposits, and financial accountability, Proven ability to coach, mentor, and build high-performing teams, Flexibility to work occasional evenings, nights, or weekends, availability as an escalation contact for off-hours issues, Applicants must be authorized to work in the U. S., ability to speak, read, and write English proficiently
Nice to Have
Veterinary or medical environment experience is strongly preferred, Additional fluency in other languages is preferred
What You'll Do.
Identify trends and implement service improvements
Manage and resolve client complaints and escalations
Develop service recovery standards
Coach team members on difficult conversations
Implement proactive solutions
Serve as an escalation resource for off-hours service issues
Oversee daily cash handling processes
Maintain responsibility for deposits
Partner with hospital leadership to address discrepancies
Train and audit team compliance with financial procedures
Support positive relationships with referring veterinarians
Ensure front desk processes reflect commitment to referral partners
Address service issues impacting referring practices
Establish and maintain standard operating procedures
Identify workflow inefficiencies
Lead continuous improvement initiatives
Track key performance indicators
How You'll Work.
Team & Collaboration
Manage and resolve client complaints and escalations in collaboration with medical leadership and hospital administration; Collaborate with hospital leadership and partnership advocate to address service issues impacting referring practices; Collaborate closely with the Hospital Director, Medical Director, Assistant Hospital Manager, and Head Technician to align operations across departments
Communication Scope
conflict-resolution and communication skills; handle sensitive client situations; professional communication
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