ClientServicesManager

About Company Sodexo is a people business, employing over 400,000 people worldwide and thousands here in Australia. Our employees, who personify Sodexo's unique values of Service Spirit, Team Spirit and Spirit of Progress, are our greatest asset through their commitment and dedication. We believe the more diverse we are, the stronger we are. No matter your background, we will do all we can to help you thrive. We are committed to promoting equal opportunities, valuing diversity, and creating an inclusive working environment for all our employees. At Sodexo, we are a proud Equal Opportunity Employer and encourage applications from all applicants regardless of age, race, sex, ethnicity, religion and beliefs and people with disabilities. We offer a competitive salary, many development opportunities and an outstanding benefits and recognition program! Summary To manage the front-of-house and back-of-house functions to contribute to the smooth overall daily operations of the site. This Sydney-based role will suit someone passionate about hospitality, culinary excellence, workplace experience, and leading teams to deliver exceptional service outcomes in premium corporate environments. Key Responsibilities * Build and maintain strong client relationships, manage SLAs, conduct client meetings and presentations, and ensure high-quality service delivery to drive satisfaction and retention. * Monitor client feedback, resolve issues and complaints, champion service assurance, and continuously improve processes, systems, and service standards to exceed expectations. * Lead, motivate, and develop teams through recruitment, training, coaching, performance management, and fostering collaboration across service areas. * Oversee day-to-day operations across reception, catering, kitchen, and AV services; ensure efficient rostering, coordination, innovation, and alignment with business priorities. * Manage budgets, control costs, track performance, ensure accurate reporting and administ