ClientServicesManager

We’re an ambitious, forward-thinking global business who build transformative solutions for our customers to deliver best-in-class sustainable mobility, connectivity, and technology solutions. We support our customers with a range of products and services to meet their needs. Since 1990 our ambition has never wavered. From humble beginnings, our vision and drive has seen us venture into new markets with confidence and stay ahead of market trends. Our mission is to help businesses of all sizes adapt to the future and take advantage of the opportunities that change brings. Sustainability is at the core of our offering. With our leading e-mobility solutions, we’re committed to guiding businesses through the energy transition, building solutions for a more sustainable, connected future. This is where you come in. We are on a journey of growth. We pride ourselves on being at the forefront of technology innovation and we invite you along on this journey. The role of Client Services Manager is important to us. You will work closely with named Account Managers (AM) to support their clients with day-to-day requests regarding their mobile phones, networks and Telecoms. You'll be a natural communicator who thrives on engaging with customers - helping to resolve issues, discuss new products and find opportunities to add value. We would love to welcome you to our Shrewsbury office, working hours of Monday to Friday 8:30am – 5:00pm or 9:00am – 5:30pm. Your responsibilities day to day will be: * Process resigns and new connection orders for your named accounts. * Attend monthly/quarterly service review meetings with AM where required (either F2F or on Teams). * Ensure phone answering takes priority and is answered in line with company guidelines (3 rings). * Reporting and taking full ownership of any reports carried out. * Log all relevant queries on CRM system, ensure SLAs are met and notes are kept up to date on ongoing cases. * Resolve all ‘owned’ queries in line with company g