ClientServicesManager

Home Instead is a leading provider of specialist home care for older adults. Built on personal experience and a strong commitment to dignity and independence, we deliver high-quality, relationship-led care and companionship services that truly make a difference in people’s lives. We are looking for a Client Services Manager to take ownership of the full client journey, from initial enquiry and onboarding through to ongoing care quality and satisfaction. This is a fixed-term role for 10–12 months, with the potential to become permanent depending on business needs. You’ll be based in our Chorlton office and play a key role in ensuring clients receive consistently high-quality, person-centred care while supporting and developing our care team. The hours are Monday - Friday 8:30am - 4:30pm with occasional out of hours working required (pay provided for this). You will additionally be part of the on-call rota, for which you will be paid in addition to your base salary of £28,000. Benefits: * On-call is paid in addition * 45p per mile for travel * Up to £3,000 per year in our monthly bonus scheme * Birthday off work paid after passing probation * Qualification & career progression opportunities * Access to Blue Light Card and Home Instead discounts * We pay for your enhanced DBS check * Employee Assistance Programme * Holiday purchase scheme Your responsibilities: * Oversee the end-to-end client experience, ensuring consistently high standards of person-centred care * Line manage and support the Care Quality Team * Carry out staff supervisions, appraisals, competency assessments, and return-to-work meetings * Conduct new client consultations, assessments, and onboarding documentation * Develop, review, and audit care plans, activity logs, and medication records * Maintain accurate records using Home Instead systems (including People Planner) * Lead client and care professional introductions * Build strong relationships with clients, families, and external professionals *