BAYADA Home Health Care
Home Health Care
ClientServicesManager
“Client Services Manager at BAYADA Home Health Care. Skills: Client relationship management, Service delivery, Staff support. Coordinate client services. Grow caseload”
What You'll Achieve.
Ensure high-quality experience; Ensure compassionate service; Ensure excellent service; Ensure reliable service; Strengthen office performance; Improve client experience
Industry & Context.
Issue resolution; Problem solver
What They're Looking For.
Must Have
College Degree required, Demonstrated interpersonal skills, Demonstrated communication skills, Demonstrated relationship-building skills, Proven record of goal achievement, Ability to manage multiple priorities, Sense of urgency, Follow-up skills, Organization skills, Attention to detail, Comfort with technology, Comfort with office systems, Ability to work collaboratively, Ability to use sound judgment, Ability to communicate effectively
Nice to Have
Equivalent healthcare experience, Prior healthcare experience, Prior home health experience, Prior Medicare experience, Prior client services experience, Prior recruiting experience, Prior scheduling experience
What You'll Do.
Coordinate client services
Ensure high-quality client experience
Ensure high-quality referral partner experience
Build trusting relationships with clients
Build trusting relationships with families
Serve as point of contact
Handle service inquiries
Document related information
Establish service expectations
Coordinate scheduling
Follow up proactively
Minimize staffing changes
Maintain reliable service coverage
Facilitate among clients
Facilitate among families
Facilitate among clinicians
Facilitate among physicians
Facilitate among case managers
Facilitate among office staff
Support billing activities
Support service-processing activities
Maintain accurate records
Maintain accurate notes
Maintain accurate communications
Monitor caseload metrics
Monitor operational metrics
Identify opportunities for improvement
Support field staff performance
Support field staff engagement
Support field staff retention
Assist with call-outs
Assist with urgent staffing needs
Assist with office workflows
Provide administrative support
Provide dependable backup support
Contribute to team culture
Participate in office meetings
Participate in company initiatives
Participate in special projects
Operate with autonomy
Operate with judgment
Operate with accountability
Take ownership of coordination tasks
Take ownership of escalations
Take ownership of cross-functional follow-up
Reinforce best practices
How You'll Work.
Team & Collaboration
Office leadership; Clinical partners; Internal partners
Communication Scope
Interpersonal skills; Relationship-building skills; Effective communication
Applying for this Client Services Manager role?
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