BAYADA Home Health Care
Healthcare
ClientServicesManager
“Client Services Manager at BAYADA Home Health Care. Skills: Client services, Home care, Staff support. Deliver exceptional customer service. Ensure high-quality home care services”
Industry & Context.
What They're Looking For.
Must Have
Bachelor's degree required, Proficiency with computer systems, Proficiency with electronic medical records (EMR)
Nice to Have
Previous medical office experience preferred, Previous healthcare experience preferred, Previous home care experience preferred, Prior supervisory experience is a plus, Prior leadership experience is a plus
What You'll Do.
Deliver exceptional customer service
Ensure high-quality home care services
Manage coordination of client care
Address emergent scheduling needs
Maintain and grow assigned caseload
Develop and nurture relationships with clients
Develop and nurture relationships with referral sources
Develop and nurture relationships with payors
Develop and nurture relationships with community organizations
Foster communication among office staff
Foster communication among field staff
Foster collaboration among office staff
Foster collaboration among field staff
Monitor operational performance metrics
Manage operational performance metrics
Monitor financial performance metrics
Manage financial performance metrics
Provide support to field employees
Provide supervision to field employees
Provide guidance to field employees
Maintain compliance with company policies
Maintain compliance with quality standards
Contribute to office growth initiatives
Contribute to operational excellence
How You'll Work.
Team & Collaboration
Office and field staff; Clinical Managers
Applying for this Client Services Manager role?
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