BAYADA Home Health Care
Home Health Care
ClientServicesManager
“Client Services Manager at BAYADA Home Health Care. Skills: Client coordination, Caregiver coordination, Staffing, Scheduling. Ensure clients receive services. Support home health aides”
What You'll Achieve.
Grow and sustain a healthy caseload; Help BAYADA reach more people; Convert referrals to active cases; Contribute to office productivity; Contribute to financial health; Achieve goals in client satisfaction; Achieve goals in staffing; Achieve goals in retention
Industry & Context.
Resolve issues
What They're Looking For.
Must Have
1+ years of experience in customer service, 1+ years of experience in staffing, 1+ years of experience in scheduling, 1+ years of experience in coordination, Relationship-building skills, Communication skills, Ability to prioritize, Ability to stay organized, Ability to manage competing deadlines, Comfort using computers, Comfort learning new systems
Nice to Have
Experience in home care, Experience in healthcare, Experience in senior services, Experience in human services, Experience with scheduling, Experience with staffing, Experience with case management, Familiarity with the local community, Familiarity with the service area
What You'll Do.
Ensure clients receive services
Support home health aides
Partner with clinical manager
Partner with director
Coordinate client care
Deliver services reliably
Coordinate scheduling
Communicate with clients
Communicate with families
Communicate with caregivers
Understand client needs
Resolve client issues
Maintain client experience
Respond to open shifts
Respond to cancellations
Respond to coverage gaps
Prevent service interruptions
Convert referrals to cases
Track caseload growth
Build relationships with caregivers
Support caregivers with changes
Support caregivers with questions
Support caregivers with concerns
Escalate caregiver issues
Collaborate with recruiting
Collaborate with clinical leaders
Achieve client satisfaction goals
Achieve staffing goals
Achieve retention goals
Manage caseload using systems
Manage workflows using systems
How You'll Work.
Team & Collaboration
Partner with clinical manager; Partner with director; Collaborate with recruiting; Collaborate with clinical leaders; Collaborate with office team
Communication Scope
Written communication; Verbal communication
Applying for this Client Services Manager role?
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