ClientServicesExecutive

- Who we’re looking for: We’re looking for a Client Services Executive to help deliver outstanding support and service experiences for Tillo’s customers. This role suits someone who enjoys solving problems, working across multiple teams, and acting as a trusted point of contact for customers throughout their journey with Tillo. You’ll work closely with Account Management, Product, Engineering, Finance, Implementations, and Operations teams to ensure customer issues are resolved quickly and effectively. You’ll play an important role in maintaining customer satisfaction, supporting operational excellence, and helping Tillo scale its customer support capabilities as we continue to grow globally 🌟 - The challenge: Support a growing customer base while maintaining exceptional service quality, fast response times, and high customer satisfaction. You’ll help resolve a wide variety of customer queries, coordinate cross-functional problem solving, support incident management, and identify opportunities to improve processes, automation, and operational efficiency 🚀 - Where you’ll work: This role will be based in Cape Town, you'll be part of our global team, collaborating with colleagues and serving customers across the UK, USA, Australia, South Africa, and beyond. Our hybrid approach offers flexibility with regular team connection in our Cape Town office 🏢 The Tillo Difference https://www.tillo.io/the-tillo-difference We're in the business of rewards and incentives, so we know a thing or two about the importance of giving back. We can't grow as a business without growing as individuals, so we are committed to providing a workplace where passionate, driven individuals can thrive. We value collaboration, trust, positivity, and a willingness to learn - only by working as a team will we reach our goals. We’re the market leader in the UK and are active in a number of other markets including USA, Europe, Australia and India. 🌎 Day to day this role will - Manage and resolve cust