ClientServicesExecutive

Ebury helps ambitious businesses unlock global growth, and we take the same approach with our people. We encourage innovation and movement, collaboration and problem-solving, and foster an environment where everyone can feel they belong, are valued, supported and empowered to succeed. If you’re a collaborator who wants to help transform how businesses operate globally, get in touch - we’d love to discuss how Ebury can accelerate your career so you can shape the future. Client Services Executive Ebury High Wycombe Office - Hybrid: 4 days in the office, 1 day working from home per week Ebury Mass Payments (EMP) is a leading non-bank provider of high-volume currency and payment solutions. Our division operates across 5 of Ebury's offices and has recently completed an acquisition set to significantly accelerate our growth. The Client Services team is a core function of our business, responsible for all day-to-day relations and service delivery for EMP clients. This includes late-stage and post-sales support such as building and mapping service solutions, client training and implementation, handling inquiries, and comprehensive account management. What you’ll do We are seeking a proactive and detail-oriented Client Service Executive to join our team. In this role, you will serve as the primary point of contact for our clients, ensuring their needs are met with professionalism, efficiency, and a solutions-oriented mindset. You will collaborate with internal teams to deliver exceptional service and help foster long-term client relationships. Key Responsibilities: Front-line Support: Provide troubleshooting assistance for online platform queries. Support clients with currency trade execution. Investigate and resolve payment and banking issues, acting as a liaison for internal updates and communicating these to clients. Offer currency guidance, leveraging extensive knowledge of Ebury’s global currency suite to identify opportunities within clients' existing processes. Client