CARMA
media intelligence
ClientServicesExecutive
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optimal for Entry candidates.
“Client Services Executive at CARMA. Skills: Client Services, Account Management, Media intelligence. Execute onboarding for 1 client. Execute training for 1 client”
Industry & Context.
Problem-solving ability
What They're Looking For.
Must Have
Minimum 1 year of relevant Client Services experience, Minimum 1 year of relevant Account Management experience, Minimum 1 year of relevant Business Development experience, English and Thailand languages required
Nice to Have
Experience in media industry, Experience in consultancy industry, Experience in tech industry, Experience in PR & communications industry, Experience in market research industry, Experience in handling any SAAS platforms
What You'll Do.
Execute onboarding for 1 client
Execute training for 1 client
Handle inquiries from client
Handle requests from client
Identify problems impacting client
Resolve client issues
Prevent client issues
How You'll Work.
Team & Collaboration
Client Services team; Internal departments
Full Job Description
**CARMA** is a global leader in media intelligence, committed to helping organisations harness the power of data and insights to drive impactful communication strategies and business growth. Our AI-enabled media monitoring and analytics solutions cover a wide spectrum of channels and languages, empowering clients to stay ahead in an ever-evolving market. **Role Overview** * **Top 3 key responsibilities:** 1. Execute onboarding and training for 1 client 2. Handle inquires and requests from client and address their needs 3. Work closely with Client Services team to proactively identify any problems that may impact the client and work with different internal departments to resolve or prevent such issues **Requirements** **Candidate Requirements** * Required qualifications / certifications: Minimum 1 year of relevant Client Services, Account Management, or Business Development, preferably in the media, consultancy, tech, PR & communications, or market research industry * Years of experience required: 1-2 year * Key technical or functional skills: Microsoft Office proficiency (Excel, Word, PowerPoint). Email and chat handling. Experience in handling any SAAS platforms would be an additional advantage. * Soft skills / personality traits preferred: Good communication skills, Service-minded attitude, Problem-solving ability, Attention to detail * Languages required: English and Thailand **Benefits** This job is fully remote based
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