Fetch-A-Tech
HVAC, plumbing, home services
ClientServicesDispatcher
“Client Services Dispatcher at Fetch-A-Tech. Skills: customer service, dispatch, scheduling. Serve as the primary point of contact for residential HVAC and plumbing clients via high-volume inbound and outbound calls. Schedule, coordinate, and dispatch service appointments”
What You'll Achieve.
ensure every client feels heard, respected, and confident in choosing Fetch-A-Tech; creating smooth, stress-free experiences for homeowners; focus on urgency, efficiency, and customer satisfaction; Meet or exceed performance metrics while maintaining high-quality calls and following established call flows and scripts; ensure our ability to serve our customers in the best way we can; stop at nothing until our customers are fully satisfied with our services
Industry & Context.
problem-solving; Confident decision-making skills with sound judgment
remain in a stationary position for extended periods of time, Frequently operates a computer and other standard office equipment, Occasionally moves items up to 20 pounds, Must be able to work under centrally controlled fluorescent lighting
What They're Looking For.
Must Have
2-4 years of call center, dispatch, or customer service experience
Nice to Have
Previous HVAC, plumbing, or home services experience
What You'll Do.
Serve as the primary point of contact for residential HVAC and plumbing clients via high-volume inbound and outbound calls
and dispatch service appointments
Assess customer needs
identify service requests or concerns
and provide solutions
De-escalate customer concerns
Maximize booking opportunities by communicating service options and converting calls into scheduled appointments
detailed records of all customer interactions
Collaborate closely with technicians and internal teams
Meet or exceed performance metrics
Continuously expand knowledge of Fetch-A-Tech's services
How You'll Work.
Team & Collaboration
Collaborate closely with technicians and internal teams to ensure timely arrivals and seamless service delivery
Communication Scope
Excellent phone presence; ability to build rapport quickly and professionally; Ability to communicate and exchange accurate information with internal and external stakeholders
Applying for this Client Services Dispatcher role?
Most applicants get filtered before a human reads their resume. See if yours makes the cut.
How to Apply on Greenhouse
- Create a Greenhouse profile before applying — it saves time across multiple applications.
- Upload your resume as a PDF; the parser handles it better than Word.
- Answer all knockout questions carefully — wrong answers auto-reject before a human sees you.
- Enable email notifications to track application status in real time.
ANONYMOUS · UNFILTERED
What do employees actually say about Fetch-A-Tech?
Real rants from real employees. Read before you apply.