Ingram Content Group
Publishing
ClientServicesCoordinatorTemporary
“Client Services Coordinator - Temporary at Ingram Content Group. Skills: customer service, client services. respond appropriately and swiftly to orders, admin requests, enquiries, return requests, problems and special requests from clients and customers. ensure all telephone orders for both trade and individual customers are processed accurately within the in-house database”
Industry & Context.
swift resolution of queries
Fixed term contract for 12 weeks
What They're Looking For.
Must Have
1 year of customer/client services experience
Nice to Have
Competent with Microsoft Suite: Excel, Access, Word, and Outlook, Experience with administrative and clerical procedures, Clarity and conciseness in phone and email communication
What You'll Do.
respond appropriately and swiftly to orders
problems and special requests from clients and customers
ensure all telephone orders for both trade and individual customers are processed accurately within the in-house database
make judgements upon delivery methods and select the correct option according to the customers’ requirements
liaise with other departments within the Company with regards to problematic orders/accounts
proactively engage in dialogue with clients and customers about their businesses and their requirements of Ingram
ensure service level agreements with clients are adhered to and where possible improved upon
act as an advocate within Ingram for the service needs and expectations of clients and customers
provide accurate information to customers on behalf of the Publisher client relating to title
stock and returns procedures and policies
take responsibility for the swift resolution of queries relating to any aspect of our service and to communicate actions back to clients and customers
provide order processing support as and when required
How You'll Work.
Team & Collaboration
Communicate clearly and positively with other departments and colleagues within Ingram about customer and client needs and expectations; Participate in Quality Control feedback to other departments in the Company
Communication Scope
Clarity and conciseness in phone and email communication
Applying for this Client Services Coordinator - Temporary role?
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