ClientServicesCoordinator

[Ingram Content Group (ICG)](http://www.ingramcontent.com) is hiring for a Client Services Coordinator to contribute to our IngramSpark team in LaVergne, TN just outside Nashville. This individual will support customers by answering a wide range of questions, troubleshooting, resolving complaints, and providing guidance related to IngramSpark/Lightning Source service offerings. At Ingram, our publisher-facing business offers more than just traditional wholesale services. It offers fully integrated and relevant solutions for client publishers. Comprised of book printing, digital book, distribution, publishing sales and marketing services, this part of Ingram’s business helps publishers discover more ways to sell content in markets across the globe. Based in the Nashville area, New York, Berkeley and other locations, our teams are collaborative, innovative, dynamic, and passionate about the business. The world is reading, and it is our goal to connect as many people to the content they want in the simplest ways. If you share that passion, enjoy working in a fast-paced environment and want to contribute to a strategic part of the business that is evolving and expanding, we can’t wait to meet you! Required Qualifications: * High school diploma or GED * 1 year customer/client service experience Preferred Skills: * Bachelor’s degree * Customer-facing experience * Experience using critical thinking and problem-solving skills Key Responsibilities: * Acts as the primary and oftentimes sole point of contact for customers. * Manages customer relationship interfacing between the customer and other departments such as sales, premedia, and operations. * Increase sales volume via clarification of special offerings and upselling. * Deals with all publisher queries efficiently and accurately on the phone, email and chat. * Ensures customer questions and concerns are resolved with a satisfactory resolution. * Manages new and outstanding customer requests, responding to emails and pro