Boston Red Sox
Client Services
ClientServicesAssociate,NewMemberExperience
“Client Services Associate, New Member Experience at Boston Red Sox. Skills: Customer service, Client relations. Support Premium Club Representatives. Develop comprehensive client profiles”
Industry & Context.
Minimum 35 hours a week
What They're Looking For.
Must Have
Commit to July 2026 - July 2027 timeline, Commit to 35 hours a week, Work extended hours including nights, weekends and holidays
Nice to Have
Bachelor's degree in hospitality, communications, business or marketing related fields, Experience with Salesforce or a CRM based platform, Qualtrics and ProVenue or ticket based program
What You'll Do.
Support Premium Club Representatives
Develop comprehensive client profiles
Maintain up-to-date account collateral
Create Salesforce profiles for new members
Assist with coordination
and shipment of gifts
Manage and coordinate Red Sox Rewards claims
Track Red Sox Rewards in Salesforce
Record and track facilities-related work orders
Ensure completion of work orders
Act as a Premium Ambassador on game days
Implement premium service touchpoints
Assist in Fenway Park Premium Membership operations
Manage club phone lines
Manage client amenity requests
How You'll Work.
Team & Collaboration
Client Services team; Premium Club Representatives
Applying for this Client Services Associate, New Member Experience role?
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