ClientServicesAssociate

**About Us** More than 45 years ago, John C. Bogle had a vision to start an investment company that did things differently. A company with no external shareholders. Where all the profits were invested back into the business and used to lower costs. Evidently, it was as bold as it was brilliant. To this day, Vanguard Group still has no external shareholders. That means no share prices to protect, and no profits to generate for outside owners. Today, Vanguard is one of the world’s largest investment management companies, serving more than 50 million investors worldwide. For more than 25 years Vanguard Australia has been supporting individual investors, financial advisers, and superannuation members to achieve their long-term financial goals. **Our Team & Opportunity** Vanguard Australia is seeking a Client Services Associates to join our well-established Personal Investor business to answer client requests and manage interactions to resolve client needs. This role is responsible for delivering a high quality of service to existing and new Vanguard Personal Investor clients and also to service our Vanguard Super members. This is a fast-paced client centered role that requires previous **Core Responsibilities** * Serve as the initial point of contact for clients. Responds to requests for investment, fund, and account information. Resolves complex account issues and handles escalated issues from the team and via third-party providers. * Ensures the completion of deliverables for assigned tasks as needed to support the team's daily objectives and oversight activities. * Follows standardised procedures to meet client needs. May conduct research for complex requests. * Documents client and team feedback in support of service improvement efforts within the business. * Recognises opportunities and recommends process improvements to gain efficiencies and ensure quality. * Uses a consultative approach to position products and services to clients. * Provides support and guidance