TransPerfect
Legal
ClientServicesAssociate
Neural analysis suggests this role is
optimal for entry candidates.
“Client Services Associate at TransPerfect. Skills: Customer success, Client relationship management. Respond to client requests. Manage and coordinate project completion”
What You'll Achieve.
Client business success
Industry & Context.
Problem solving; Analytical skills; Troubleshoot
What They're Looking For.
Must Have
Bachelor's degree, Excellent written and verbal English communication skills, Exceptional problem solving and analytical skills, Customer service experience, Project management experience, Organizational skills, Attention to detail, Ability to multi-task, Working knowledge of MS Office, Ability to prioritize and schedule tasks, Ability to work in a team environment, Willing to learn new things, Open to challenges, Thrive on success
What You'll Do.
Respond to client requests
Manage and coordinate project completion
Collaborate with production team
Produce cost and timeline estimates
Initiate project work
Anticipate pitfalls or roadblocks
Address and resolve pitfalls with client
Initiate project specifics for success
Learn about clients' industry
Learn about business needs
Learn about company culture
Provide high level of service
Monitor and communicate project progress
Ensure adherence to deadlines
Ensure adherence to budgets
Produce high quality deliverables
Serve as central point of contact
Liaise between client and production
Set client expectations
Fulfill client expectations
Comply with internal regulations
Comply with processes
Comply with procedures
Troubleshoot problem projects
Understand project instructions
Communicate instructions to production team
Investigate client complaints
Discuss issues with clients
Discuss issues with production staff
Creatively problem solve
How You'll Work.
Team & Collaboration
Production team; Client contact; Internal production staff
Communication Scope
Written communication; Verbal communication
Process & Methodology
Project management
Full Job Description
Who We Are Do you want to work for the global leader in the language services and technology industry? Are you interested in helping international brands/organizations find and implement solutions that allow them to communicate, operate and sell their products and services efficiently and effectively? And are you the type of person who enjoys working in an innovative and vibrant workplace? Then TransPerfect is for you! So you like what you hear but haven’t worked in ‘language’ before? That is not a problem, TransPerfect is far from “just a translation agency”. Our services portfolio covers everything from business support services such as interpretation, multicultural and digital marketing, SEO and website globalization to multimedia work, video, e-learning and training, and legal support services. All services and client partnerships are aided by best-in-breed software platforms, specialized in optimizing business processes. That’s enough about us – what about you? We look for and appreciate anyone who is willing to roll up their sleeves and get stuck in! We offer a fast growth path and provide full training around our services, technology solutions and workflows. Therefore the key skills we are looking for are solid communication and relationship building abilities, keeping a cool head if situations get a bit stressful and really owning your role, taking responsibility for your clients and their business success. If this sounds like you, we would love to hear from you! We offer career development and an attractive bonus plan and social events are organized frequently. Where Your Career Is Going At TransPerfect, there are a lot of growth opportunities. All departments offer career growth and development that can combine your skills, interest and experience. We encourage our employees to have a continuous dialogue with management about growth opportunities throughout your tenure with the company. End your job search and find your career at TransPerfect #careersNOTjo
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