TransPerfect

Language Services

ClientServicesAssociate

$42–45k Austin, Texas, United States FULL TIME
Market Sentiment
HIGH DEMAND

Neural analysis suggests this role is
optimal for entry candidates.

The Brief

“Client Services Associate at TransPerfect. Skills: Customer Success. Serve as first level support. Manage client projects”

Industry & Context.

Language Services
Problems you'll solve

Problem solving; Analytical skills

What They're Looking For.

Must Have

Bachelor's degree, Excellent English communication, Exceptional problem solving, Customer service experience, Project management experience, Organizational skills, Attention to detail, Ability to multi-task, Working knowledge MS Office, Ability to prioritize, Schedule tasks, Work in team environment, Willing to learn, Open to challenges, Thrive on success

What You'll Do.

Serve as first level support

Manage client projects

Coordinate project completion

Respond to client requests

Collaborate with production team

Produce cost estimates

Produce timeline estimates

Initiate project work

Provide budget details

Provide schedule details

Provide instruction details

Address pitfalls with client

Resolve pitfalls with client

Initiate project specifics

Set production team for success

Learn about clients' industry

Learn about business needs

Learn about company culture

Provide high level service

Monitor project progress

Communicate project progress

Ensure adherence to deadlines

Ensure adherence to budgets

Produce high quality deliverables

Serve as central point of contact

Liaise between client and staff

Set client expectations

Fulfill client expectations

Comply with regulations

Comply with processes

Comply with procedures

Troubleshoot problem projects

Understand project instructions

Communicate project instructions

Investigate client complaints

Discuss issues with clients

Discuss issues with staff

Problem solve creatively

How You'll Work.

Team & Collaboration

Production team; Internal production staff; External client contact

Communication Scope

Written communication; Verbal communication

Full Job Description

Who We Are Do you want to work for the global leader in the language services and technology industry? Are you interested in helping international brands/organizations find and implement solutions that allow them to communicate, operate and sell their products and services efficiently and effectively? And are you the type of person who enjoys working in an innovative and vibrant workplace? Then TransPerfect is for you! So you like what you hear but haven’t worked in ‘language’ before? That is not a problem, TransPerfect is far from “just a translation agency”. Our services portfolio covers everything from business support services such as interpretation, multicultural and digital marketing, SEO and website globalization to multimedia work, video, e-learning and training, and legal support services. All services and client partnerships are aided by best-in-breed software platforms, specialized in optimizing business processes. That’s enough about us – what about you? We look for and appreciate anyone who is willing to roll up their sleeves and get stuck in! We offer a fast growth path and provide full training around our services, technology solutions and workflows. Therefore the key skills we are looking for are solid communication and relationship building abilities, keeping a cool head if situations get a bit stressful and really owning your role, taking responsibility for your clients and their business success. If this sounds like you, we would love to hear from you! We offer career development and an attractive bonus plan and social events are organized frequently. Where Your Career Is Going At TransPerfect, there are a lot of growth opportunities. All departments offer career growth and development that can combine your skills, interest and experience. We encourage our employees to have a continuous dialogue with management about growth opportunities throughout your tenure with the company. End your job search and find your career at TransPerfect #careersNOTjo

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