ClientServicesAnalystI

As a leading financial services and healthcare technology company based on revenue, SS&C is headquartered in Windsor, Connecticut, and has 27,000+ employees in 35 countries. Some 20,000 financial services and healthcare organizations, from the world's largest companies to small and mid-market firms, rely on SS&C for expertise, scale, and technology. **_Job Description_** **Client Services Analyst I** **Locations** : Jacksonville, FL | Hybrid (6 days/month in office) **About the Role** Join SS&C’s Client Services team, where financial services meet cutting-edge technology. Regardless of the platform you support, you'll be at the forefront of client success—resolving technical issues, guiding product usage, and building strong relationships with key personnel at hedge funds, asset managers, and other financial institutions. This role is ideal for individuals eager to build a career at the intersection of finance, technology, and client service. **What You’ll Do** As a Client Services Analyst I, you’ll play a critical role in ensuring client success and satisfaction. Your responsibilities will include: * **Engage with Clients:** Serve as the first point of contact for client inquiries via phone, email, and web, delivering timely and professional support. * **Resolve Complex Issues:** Troubleshoot and resolve technical and product-related challenges, focusing on low-volume, high-complexity cases that require analytical thinking. * **Collaborate Across Teams:** Work closely with internal teams—including Professional Services, Product Management, and Product Development —to ensure seamless client experiences. * **Support Escalations:** Act as an escalation point for client counterparties and internal stakeholders, helping drive resolution and maintain trust. * **Build Relationships:** Develop strong partnerships with clients, including portfolio managers, traders, and operations teams, to understand their needs and deliver value. * **Manage Multiple Priorities:** Handle m