Zinnia
life and annuities
ClientServicesAnalyst
“Client Services Analyst at Zinnia. Skills: client services, requirements analysis, solution design, client communication. Manage and coordinate all client communications (internal and external) for assigned accounts. Gather and analyze client requirements”
What You'll Achieve.
delivering Zinnia’s software platforms and business solutions to our clients; ensuring client requirements are clearly understood, documented, and successfully delivered; fostering client relationships; maintaining high standards of service delivery; enhance client experience and operational efficiency
Industry & Context.
effective issue resolution; detailed analysis and resolution of client requests
What You'll Do.
Manage and coordinate all client communications (internal and external) for assigned accounts
Gather and analyze client requirements
Propose solution approaches
Prepare documentation such as Statements of Work (SOW) and Software Requirements Specifications (SRS)
Establish timelines and ensure alignment with delivery expectations
Provide clear functional guidance to technical teams
Ensure requirements are accurately translated into deliverables
Oversee the end-to-end project lifecycle
including requirement gathering
Manage multiple clients and projects simultaneously
Coordinate cross-functional teams
Support clients with pre- and post-launch activities
Proactively identify risks
and improvement opportunities
How You'll Work.
Team & Collaboration
Act as a bridge between clients, development, QA, and other internal teams; Coordinate cross-functional teams to ensure seamless delivery across different workstreams
Communication Scope
Manage and coordinate all client communications (internal and external); Ensure timely updates and effective issue resolution; Act as a bridge between clients, development, QA, and other internal teams; Provide clear functional guidance to technical teams
Process & Methodology
Oversee the end-to-end project lifecycle, Ensure prioritization and timely execution
Applying for this Client Services Analyst role?
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