ClientServicesAccountManager

At ERCOT, our diverse and dynamic work environment provides a platform on which employees can work together to build the future of the Texas power grid and wholesale market utilizing the latest technologies and resources. We encourage you to join our talented, dedicated workforce to develop world-class solutions for today and tomorrow’s energy challenges while learning new skills and growing your career. ERCOT is committed to fostering inclusion at all levels of our company. It is the cornerstone of our corporate values of accountability, leadership, innovation, trust, and expertise. We know that individuals with a wide variety of talents, ideas, and experiences propel the innovation that drives our success. An inclusive and diverse workforce strengthens us and allows for a collaborative environment to solve the challenges that face our industry today and in the future. ### JOB SUMMARY Serves as the primary point of contact between ERCOT and current and prospective Market Participants, managing relationships and facilitating registration and qualification processes. Resolves inquiries, issues, and disputes independently, ensuring responses are timely, accurate, and consistent with ERCOT's governing documents. Maintains deep subject matter expertise in ERCOT market protocols, rules, and business processes, and represents ERCOT authoritatively in cross-functional interactions with Market Participants and internal business areas. ### ### JOB DUTIES * Understands the basic principles, theories and concepts related to the profession and learns how to apply them within the ERCOT culture. * Follows standard practices and procedures in analyzing situations or data from which answers can be readily obtained. * Contributes to specific objectives and outcomes as directed. ### ### ADDITIONAL JOB DUTIES Level 1 * Establishes and develops an effective business relationship with each assigned Market Participant * Facilitates timely and accurate resolution of day-to-day operational