SPS-North America
ClientServiceSupervisor
“Client Service Supervisor at SPS-North America. Skills: process management, cross-functional coordination, vendor/stakeholder management, operational metrics, resource planning, continuous improvement, daily service delivery, employee management, customer satisfaction, adherence to all SPS policies. Lead and supervise daily lockbox processing activities to ensure operational efficiency. Supervise day-to-day operations to ensure compliance with agreed-upon service levels”
What You'll Achieve.
ensure operational efficiency; ensure compliance with agreed-upon service levels; overall customer satisfaction; strict adherence to all SPS policies
Industry & Context.
Ability to handle physical duties (carrying and/or moving 40lbs) associated with the job - lifting, bending, etc., Ability to walk, bend, kneel, stand, and/or sit for an extended period of time, Manual dexterity required for operating office machinery (phone, copy machines, binding equipment, etc.), Physically able to talk on the phone and input data simultaneously, Ability to lift or move 40 lbs. or greater frequently, Specific vision abilities required by this job include close vision, distance vision, ability to adjust focus and ability to match or may include detection of differences between colors, including shades of color and brightness
What They're Looking For.
Must Have
1+ years of related experience, Previous management/ supervisor experiences overseeing 7 employees, Exceptional computer skills, Ability to multitask and complete priority tasks on-time, integrity, and solid business ethics, Flexibility and adaptability to change, Ability to handle physical duties (carrying and/or moving 40lbs) associated with the job - lifting, bending, etc., Ability to walk, bend, kneel, stand, and/or sit for an extended period of time, Manual dexterity required for operating office machinery (phone, copy machines, binding equipment, etc.), Physically able to talk on the phone and input data simultaneously, Ability to lift or move 40 lbs. or greater frequently, Specific vision abilities required by this job include close vision, distance vision, ability to adjust focus and ability to match or may include detection of differences between colors, including shades of color and brightness
Nice to Have
Previous work in hospitality services such as hotels or concierge, A positive and professional attitude with a willingness to go above and beyond for our customers, Ability to work both independently and being able to perform with minimal direction
What You'll Do.
Lead and supervise daily lockbox processing activities to ensure operational efficiency
Supervise day-to-day operations to ensure compliance with agreed-upon service levels
Monitor metrics of staff including productivity and quality
Organize and assist in the control of project work as assigned
Ensure that all standards and procedures are followed
Communicate effectively with team members and management
Support staffing and schedule planning
Training and mentoring of staff ensuring all procedures and adhered to best practices being followed
Analyze and react to the results of monthly metrics
Take action to drive change and innovation that will transform our business
How You'll Work.
Team & Collaboration
Communicate effectively with team members and management
Communication Scope
Communicate effectively with team members and management; Ability to talk on the phone
Process & Methodology
Organize and assist in the control of project work as assigned
Applying for this Client Service Supervisor role?
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