Pavago
Financial Services
ClientServiceRepresentative(English&Korean)
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Client Service Representative (English & Korean) at Pavago. Skills: Client service, Sales, Bilingual communication. Answer inbound calls. Educate clients on programs”
What You'll Achieve.
Lead response time; Follow-up consistency; Conversion rate; Client satisfaction; Service quality; CRM accuracy; Documentation completeness; Call activity; Follow-up completion; Sales goals achievement
Industry & Context.
What They're Looking For.
Must Have
Fluent English and Korean, Proven sales experience, Customer service experience, Client support experience, Interpersonal skills, Relationship-building skills, Inbound phone conversations, Outbound phone conversations, Organizational abilities, Time-management abilities, CRM systems experience, Maintain accurate records, Work independently, Professional approach, Calm approach, Composed approach
Nice to Have
Debt settlement experience, Debt consolidation experience, Financial services experience, Banking experience, Lending experience, Consultative sales background, Lead conversion background, Work with U.S. customers, Work with Canadian customers, Compliance-focused interactions, Call center experience, High-volume sales experience
What You'll Do.
Educate clients on programs
Build trust and credibility
Conduct outbound calls
Guide clients through qualification
Build relationships with clients
Understand client financial situation
Identify appropriate solutions
Provide customer service
Address client concerns
Maintain communication
Maintain client records
Document conversations
Document follow-up tasks
Document client information
Track pipeline activities
Work with sales teams
Work with customer service teams
Stay informed on trends
Stay informed on regulations
Stay informed on offerings
Participate in training
Participate in coaching
Contribute to process improvements
How You'll Work.
Team & Collaboration
Sales teams; Customer service teams
Communication Scope
English communication; Korean communication
Full Job Description
### Client Service Representative (English & Korean) **Position Type:** Full-Time, Remote **Working Hours:** U.S. Business Hours ### About the Role We are hiring a highly motivated and bilingual Sales & Client Service Representative to support prospective clients seeking debt settlement and debt consolidation solutions. This is a client-facing role that combines inbound sales, lead follow-up, and customer service. You will be speaking with individuals who have already expressed interest in learning more about debt relief options, helping them understand available solutions, and guiding them through the next steps. The ideal candidate is a strong communicator who can build trust quickly, handle sensitive financial conversations professionally, and confidently communicate in both English and Korean. If you enjoy helping people, thrive in a fast-paced environment, and have experience in sales or financial services, this could be an excellent opportunity to grow your career. ### Responsibilities ### Inbound Sales & Lead Management * Answer inbound calls from prospective clients interested in debt settlement and debt consolidation services. * Educate potential clients on available programs and services. * Respond to inquiries professionally and accurately while building trust and credibility. * Follow up with leads generated through various marketing channels. * Conduct outbound follow-up and prospecting calls when required. * Guide prospective clients through the qualification process and next steps. ### Client Relationship Management * Build strong relationships with prospective and existing clients. * Understand each client's financial situation and identify appropriate solutions. * Provide exceptional customer service throughout the client journey. * Address client concerns with empathy, professionalism, and confidence. * Maintain consistent communication and follow-up to ensure a positive client experience. ### CRM & Documentation * Maintain accurate records of all
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