VetEvolve
Veterinary
ClientServiceRepresentative
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Client Service Representative at VetEvolve. Skills: client service, communication, record keeping, financial tasks. Greet clients and patients warmly, providing professional, empathetic, and attentive service while answering in-person inquiries promptly. Complete patient check-in and check-out efficiently while serving as a liaison with hospital staff and communicating real-time patient status and flow changes”
What You'll Achieve.
creating a positive first and lasting impression for our clients and their pets; delivering exceptional service both in person and over the phone; enabling them to deliver exceptional patient care
Industry & Context.
Ability to lift and carry up to 50 pounds, safely handle animals up to 130 pounds, Comfortable sitting, standing, walking, bending, and kneeling for extended periods throughout the workday, flexible schedule, available for scheduling during all hours the practice is open
What They're Looking For.
Must Have
High school diploma or equivalent required, Basic computer proficiency, including the ability to use computer systems, email, practice management software, Microsoft Office applications, and basic scheduling tools, Accurate data entry and record-keeping skills, Able to perform basic math for cash handling, billing, and appointment management, Manual dexterity required for typing, filing, and handling patients or supplies, written and verbal communication able to communicate clearly with clients, team members, and veterinarians, Demonstrated ability to provide professional, empathetic, and client-focused service while maintaining composure in high-stress or emotionally challenging situations, Ability to lift and carry up to 50 pounds and safely handle animals up to 130 pounds, Comfortable sitting, standing, walking, bending, and kneeling for extended periods throughout the workday, Professional, neat appearance consistent with hospital standards, Must be able to work a flexible schedule and be available for scheduling during all hours the practice is open to support hospital operations
Nice to Have
Previous experience working with animals veterinary or animal care background strongly valued
What You'll Do.
Greet clients and patients warmly
providing professional
and attentive service while answering in-person inquiries promptly
Complete patient check-in and check-out efficiently while serving as a liaison with hospital staff and communicating real-time patient status and flow changes
Maintain client communications via phone
including follow-ups and thank-you messages
and forward book appointments
routing requests triage patients based on urgency
Communicate clearly about hospital services
and specialty packages
Handle sensitive situations (e. g.
payments) with tact and professionalism
Maintain accurate patient records
request and attach prior records
and ensure charges are captured
Complete cash reconciliation
end-of-day financial tasks
and bank deposits while accurately processing payments and refunds
including transactions through Care Credit and credit card terminals
Fill veterinary prescriptions accurately and provide instructions to clients
Assist with over-the-counter product sales and maintain inventory
Support veterinarians
and Practice Manager with patient care and administrative tasks
and safe hospital follow safety and hygiene protocols
Participate in opening
and weekend duties as assigned
Perform all other duties as assigned
How You'll Work.
Team & Collaboration
serving as a liaison with hospital staff; Support veterinarians, technicians, and Practice Manager with patient care and administrative tasks; communicate clearly with team members, and veterinarians
Communication Scope
written and verbal communication; communicate clearly with clients, team members, and veterinarians; Maintain client communications via phone, email, and mail
Full Job Description
Who is VetEvolve? VetEvolve is a people-first organization that provides industry know-how and reliable support to veterinary teams, enabling them to deliver exceptional patient care. We focus on creating a genuine, supportive, people-focused environment that prioritizes each individual to ensure they are achieving their career goals and are fulfilled personally, professionally, and financially. Our culture is driven by the core values Serve, Evolve, and Trust, and every day our mission is to make things better for veterinary professionals. Hear why our veterinarians are "Happy Here" on our videos page! Client Service Representative Position Summary: The Client Service Representative (CSR) plays a vital role in creating a positive first and lasting impression for our clients and their pets. The CSR is responsible for delivering exceptional service both in person and over the phone, handling client interactions with professionalism, empathy, and care. This position supports the smooth operation of the hospital by managing client communications, maintaining accurate records, and assisting the veterinary team in providing outstanding patient care. Primary Responsibilities: Greet clients and patients warmly, providing professional, empathetic, and attentive service while answering in-person inquiries promptly. Complete patient check-in and check-out efficiently while serving as a liaison with hospital staff and communicating real-time patient status and flow changes. Maintain client communications via phone, email, and mail, including follow-ups and thank-you messages. Schedule, confirm, and forward book appointments, routing requests appropriately; triage patients based on urgency. Communicate clearly about hospital services, wellness care, vaccinations, diagnostics, surgical aftercare, and specialty packages. Handle sensitive situations (e.g., euthanasia, test results, payments) with tact and professionalism. Maintain accurate patient records, request and attach prior
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