VCA White Lake Animal Hospital
Animal Hospital
ClientServiceRepresentative
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Client Service Representative at VCA White Lake Animal Hospital. Skills: Customer service, Patient care, Client education. Greet visitors. Answer telephones”
Industry & Context.
What They're Looking For.
Must Have
Work ethics, Dependability, Teamwork, Attention to detail, Communication skills
What You'll Do.
Guide clients to exam rooms
Schedule appointments
Recommend prescriptions
Answer product questions
Answer service questions
Educate clients on animal husbandry
Educate clients on pet care
Manage medical records
Manage correspondence
Ensure facility is neat
Ensure facility is clean
How You'll Work.
Team & Collaboration
Work together as a team
Communication Scope
Client education
Full Job Description
VCA White Lake Animal Hospital is looking to add a Client Service Representative to our team. The ideal candidate should understand the importance of strong work ethics, dependability, teamwork, attention to detail, and strong communication skills.Our practice has a high paced atmosphere that provides exceptional client service, patient care, and education. We love pets and work together as a team to provide the best care for all our patients.At our hospital, we enjoy what we do and the wonderful team we work with and we are looking for a candidate that shares these same values. Why We Need You As the face of VCA, the Client Service Representative sets the tone for the practice as we build and maintain each customer's trust and confidence in our abilities.The CSR is the pivot around which the hospital operates and is responsible for: • Customer service functions, including: greeting visitors, answering telephones, and guiding clients and their pets to exam rooms. • Scheduling and confirming appointments. • Placing outbound calls for follow-ups and reaching out to prospective clients. • Presenting and explaining fees, including processing payments. • Recommending, selecting, and obtaining products and services, including prescriptions. • Answering questions regarding products and services, including educating clients on general animal husbandry and pet care (i.e., heartworm prevention, housebreaking, and flea & tick control). • Managing medical records, charts, reports and correspondence. • Hospital maintenance (including removal of animal waste) and ensuring that facility is neat and clean at all times—both inside and outside. Salary starting at $16.00 **If you are a current associate, you need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs.** Benefits: We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days
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