VCA Wakefield Animal Hospital
Veterinary
ClientServiceRepresentative
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Client Service Representative at VCA Wakefield Animal Hospital. Skills: Client service, Animal care. Greet visitors. Answer telephones”
Industry & Context.
Weekend shifts required, Evening shifts required
What They're Looking For.
Must Have
Excellent client service record, Commitment to learning, Flexible schedule, Weekend and evening shifts required, Excellent interpersonal skills, Excellent computer skills, Dedication to maintaining positive work environment
Nice to Have
Fear Free certification
What You'll Do.
Schedule appointments
Follow up with clients
Reach out to prospective clients
Recommend prescriptions
Answer questions regarding products
Answer questions regarding services
Educate clients on animal husbandry
Educate clients on non-medical pet care
Manage medical records
Manage correspondence
Ensure facility is neat
Ensure facility is clean
How You'll Work.
Team & Collaboration
Work with doctors
Communication Scope
Client education
Full Job Description
**Veterinary Client Service Representative** VCA Wakefield Animal Hospital — located just 15 minutes north of Boston and 20 minutes south of New Hampshire — is seeking a client service professional to join our highly dynamic AAHA-accredited, 11-doctor general and exotics practice. We designed our new facility with separate entrances, lobbies, exam rooms, and treatment areas for dogs and cats/exotics. The successful candidate will share our commitment to delivering the highest quality patient care with exceptional client service. Why do we need you? As the face of VCA Wakefield Animal Hospital, the client service representative sets the tone for the practice as we build and maintain each customer's trust and confidence in our abilities. The client service representative is the pivot around which the hospital operates and is responsible for: * Customer service functions, including greeting visitors and answering telephones. * Scheduling and confirming appointments. * Placing outbound calls for follow-ups and reaching out to prospective clients. * Presenting and explaining fees, including processing payments. * Recommending, selecting, and obtaining products and services, including prescriptions. * Answering questions regarding products and services, including educating clients on general animal husbandry and non-medical pet care (for example, flea and tick control and heartworm prevention). * Managing medical records and correspondence. * Hospital maintenance (including removal of animal waste) and ensuring that facility is neat and clean at all times—both inside and outside. Our ideal candidate has: * A proven record of excellent client service and a commitment to learning. Please explain in your cover note why we should consider you. * A flexible schedule; we are open 7 days, and weekend and evening shifts are a requirement. * Excellent interpersonal and computer skills. * A dedication to maintaining the positive work environment that is fostered here. * Please incl
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