VCA Twin Rivers
Veterinary
ClientServiceRepresentative
Neural analysis suggests this role is
optimal for Entry candidates.
“Client Service Representative at VCA Twin Rivers. Skills: Customer service, Communication, Problem-solving. Greeting visitors. Answering telephones”
What You'll Achieve.
Build and maintain each customer's trust and confidence in our abilities
Industry & Context.
Proven decision-making skills to choose the most appropriate course of action; The ability to integrate new information into problem-solving
Willingness to work non-traditional hours, including nights, weekends and holidays, The ability to lift up to 40 lbs. and be exposed to hazards associated with pets such as allergies, contagious diseases, noises, odors, bites, scratches, and animal waste
What They're Looking For.
Must Have
At least one year of proven past experience helping customers, High School Diploma/GED or equivalent, Excellent listening and communication skills, Compassion for pets and people—as well as awareness and understanding of others’ reactions, Proven decision-making skills to choose the most appropriate course of action, The ability to integrate new information into problem-solving, Proficiency in Microsoft Office, Willingness to work non-traditional hours, including nights, weekends and holidays, The ability to lift up to 40 lbs. and be exposed to hazards associated with pets such as allergies, contagious diseases, noises, odors, bites, scratches, and animal waste
What You'll Do.
Guiding clients and their pets to exam rooms
Scheduling and confirming appointments
Placing outbound calls for follow-ups and reaching out to prospective clients
Presenting and explaining fees
including processing payments
and obtaining products and services
including prescriptions
Answering questions regarding products and services
including educating clients on general animal husbandry and non-medical pet care (i. e.
and flea & tick control)
Managing medical records
reports and correspondence
Hospital maintenance (including removal of animal waste) and ensuring that facility is neat and clean at all times—both inside and outside
How You'll Work.
Communication Scope
Excellent listening and communication skills
Full Job Description
**Seeking Client Service Representative!** **VCA Twin Rivers** is seeking an **Experienced Client Service Representative** to join**** our team**** full time! We are proudly an AAHA-Accredited hospital that has been serving the community for over 30 years. Our team has a shared devotion to provide progressive medicine with compassion as a driving force and we are eager to welcome a like-minded individual! **Among the reasons to consider joining VCA Twin Rivers** We create and support an inclusive work environment where you can focus on your career, your happiness, and the patients you serve. Below are some of the many benefits of joining the VCA team! * Leadership opportunities * Access to the people and financial resources of a large veterinary community * WOOF University, offering abundant of training in a variety of topics * Generous employee pet care discounts * Opportunities to give back through strong Shelter partnerships and VCA Charities **VCA adds value to your compensation package with the following:** * **Competitive wage** * Medical, Dental & Vision insurance * Opportunity to teach and mentor * 401(k) * Free wellness subscriptions (Head Space) * Life and Long Term Disability insurance * Paid Parental leave **Why We Need You** As the face of **VCA Twin Rivers** , the Client Service Representative sets the tone for the practice as we build and maintain each customer's trust and confidence in our abilities. The Client Service Representative is the pivot around which the hospital operates and is responsible for: * Customer service functions, including: greeting visitors, answering telephones, and guiding clients and their pets to exam rooms. * Scheduling and confirming appointments. * Placing outbound calls for follow-ups and reaching out to prospective clients. * Presenting and explaining fees, including processing payments. * Recommending, selecting, and obtaining products and services, including prescriptions. * Answering questions regarding products and
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