VCA South Arundel Animal Hospital
Veterinary Services
ClientServiceRepresentative
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Client Service Representative at VCA South Arundel Animal Hospital. Skills: Client service, Animal care, Customer support. Greet visitors. Answer telephones”
Industry & Context.
Problem-solving skills
Lift up to 40 lbs., Exposed to hazards associated with pets, Work non-traditional hours, Work nights, Work weekends, Work holidays
What They're Looking For.
Must Have
At least one year of proven past experience helping customers, High School Diploma/GED or equivalent, Ability to lift up to 40 lbs.
What You'll Do.
Guide clients and their pets to exam rooms
Schedule appointments
Place outbound calls for follow-ups
Reach out to prospective clients
Prescribe medications
Answer questions regarding products
Answer questions regarding services
Educate clients on general animal husbandry
Educate clients on non-medical pet care
Manage medical records
Manage correspondence
How You'll Work.
Communication Scope
Communication skills
Full Job Description
VCA South Arundel Animal Hospital is located just south of Annapolis, MD. We have 6 doctors and a full staff that helps to make sure that the hospital runs efficiently. You will want to work with us because, like us, you love animals! You also love to help people and will be fantastic at helping our pet parents. Our days here are very busy and you like a fast paced atmosphere. You will be a quick learner because we will have much to teach you. If you are looking to grow a career then we are a super option for you. Our front desk greets clients and helps to set the tone for the practice. You keep the flow of the day going smooth. You will be checking in doctor appointments, boarding and grooming pets, or surgery appointments, all while answering busy phone lines, helping clients who are picking up prescriptions or food, all with a smile on your face and a welcoming mannerism. We excel in client service and want our clients to always feel the love and gratitude we have for them. You will also be compassionate as we deal with end of life decisions that our pet parents may have to make for their fury family member. It is our job to help them through a very difficult time, we have formed special relationships with them over the years, so it is hard for us all to say good bye to patients we have special bonds with. And yes- we do get to play with puppies and kittens- not all day- but we do get that perk! Why Join The VCA Family? We are passionate about supporting our associates and are committed to your personal career development. VCA is a community of dedicated professionals that will encourage you to explore everything a Client Service Representative career has to offer. We create and support an inclusive work environment where you can focus on your career, your happiness, and the patients you serve. Below are some of the many benefits of joining the VCA team! Access to the people and financial resources of a large veterinary community Leadership opportunities Career d
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