VCA Old Marple Animal Hospital
Veterinary
ClientServiceRepresentative
“Client Service Representative at VCA Old Marple Animal Hospital. Skills: Client Service, Customer Service, Animal Care. Greet visitors. Answer telephones”
What You'll Achieve.
Build and maintain customer trust and confidence
Industry & Context.
Forward thinker; Creative; Proactive
Removal of animal waste
What They're Looking For.
Must Have
Customer service functions, Scheduling and confirming appointments, Placing outbound calls, Processing payments, Recommending, selecting, and obtaining products and services, Answering questions regarding products and services, Managing medical records, charts, reports and correspondence, Hospital maintenance
Nice to Have
part time Client Service Specialist
What You'll Do.
Guide clients and their pets to exam rooms
Follow through on tasks
Liaise between client and doctor
Schedule and confirm appointments
Place outbound calls for follow-ups
Reach out to prospective clients
Present and explain fees
Recommend products and services
Educate clients on non-medical pet care
Manage medical records
Maintain hospital cleanliness
How You'll Work.
Team & Collaboration
Work with a collaborative team; Make each other look good
Communication Scope
Answering telephones; Explaining fees; Answering questions
Applying for this Client Service Representative role?
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