ClientServiceRepresentative

* Are you looking for a fun, fast-paced, meaningful job? * We are looking for a motivated, friendly, awesome person to be a part of our Client Service Representative (CSR) Team! **Could this be you?** ESSENTIAL FUNCTIONS: * Customer service functions, including: greeting visitors, answering telephones, and guiding clients and their pets to exam rooms * Liaison between client and medical team * Scheduling and confirming appointments * Placing outbound calls for follow-ups and reaching out to prospective clients * Presenting and explaining fees, including processing payments * Recommending, selecting, and obtaining products and services, including prescriptions * Screening emergency patients and incoming specialty patients * Managing medical records, charts, reports and correspondence * Unlimited growth and promotions potential! QUALIFICATIONS: • At least one year of proven past experience helping customers • High School Diploma/GED or equivalent • Excellent listening and communication skills • Compassion for pets and people—as well as awareness and understanding of others’ reactions • Proven decision-making skills to choose the most appropriate course of action • The ability to integrate new information into problem-solving • Proficiency in Microsoft Office • The ability to lift up to 40 lbs. and be exposed to hazards associated with pets such as allergies, contagious diseases, noises, odors, bites, scratches, and animal waste PAY RANGE: $16-$17 an hour based on experience Job posting will close on July 31, 2026 **If you are a current associate, you need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs.** Benefits: We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more! The information in this position description indicates the general nature and level of work