VCA Main Street
Veterinary
ClientServiceRepresentative
“Client Service Representative at VCA Main Street. Perform customer service functions. Greet visitors”
What You'll Achieve.
Build and maintain each customer's trust and confidence
Industry & Context.
Proven decision-making skills; Ability to integrate new information into problem-solving
Ability to lift up to 40 lbs., Exposed to hazards associated with pets, Willingness to work non-traditional hours
What They're Looking For.
Must Have
2-3 years of experience, At least one year of proven past experience helping customers working with people, High School Diploma/GED or equivalent, Must possess and demonstrate excellent communication skills, Compassion for pets and people—as well as awareness and understanding of others’ reactions, Proven decision-making skills to choose the most appropriate course of action, The ability to integrate new information into problem-solving, Willingness to work non-traditional hours, including nights, weekends and holidays, The ability to lift up to 40 lbs. and be exposed to hazards associated with pets such as allergies, contagious diseases, noises, odors, bites, scratches, and animal waste
What You'll Do.
Perform customer service functions
Guide clients and their pets to exam rooms
Schedule and confirm appointments
Present and explain fees
and obtain products and services
Answer questions regarding products and services
Educate clients on general animal husbandry
Manage medical records
Maintain hospital cleanliness
How You'll Work.
Communication Scope
excellent communication skills
Applying for this Client Service Representative role?
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