VCA Main Street
Veterinary
ClientServiceRepresentative
Neural analysis suggests this role is
optimal for Entry candidates.
“Client Service Representative at VCA Main Street. Perform customer service functions. Greet visitors”
What You'll Achieve.
Build and maintain each customer's trust and confidence
Industry & Context.
Proven decision-making skills; Ability to integrate new information into problem-solving
Ability to lift up to 40 lbs., Exposed to hazards associated with pets, Willingness to work non-traditional hours
What They're Looking For.
Must Have
2-3 years of experience, At least one year of proven past experience helping customers working with people, High School Diploma/GED or equivalent, Must possess and demonstrate excellent communication skills, Compassion for pets and people—as well as awareness and understanding of others’ reactions, Proven decision-making skills to choose the most appropriate course of action, The ability to integrate new information into problem-solving, Willingness to work non-traditional hours, including nights, weekends and holidays, The ability to lift up to 40 lbs. and be exposed to hazards associated with pets such as allergies, contagious diseases, noises, odors, bites, scratches, and animal waste
What You'll Do.
Perform customer service functions
Guide clients and their pets to exam rooms
Schedule and confirm appointments
Present and explain fees
and obtain products and services
Answer questions regarding products and services
Educate clients on general animal husbandry
Manage medical records
Maintain hospital cleanliness
How You'll Work.
Communication Scope
excellent communication skills
Full Job Description
Ready to be part of something BIG? How does a BRAND NEW HOSPITAL located in a beachy, culture rich, neighborhood in Santa Monica, CA 90405 sound? VCA Main Street is a general practice hospital focused on “World-class medicine, with Hometown care” by ensuring that our love of animals translates into compassionate care and respect for our patients. We are looking for a Client Services Representative that is personable yet highly professional “service extraordinaire” to join us in delivering our mission to our clients and their pets. Candidates must have 2-3 years of experience. As the face of VCA, the receptionist sets the tone for the practice as we build and maintain each customer's trust and confidence in our abilities. The receptionist is the pivot around which the hospital operates and is responsible for: • Customer service functions, including: greeting visitors, answering telephones, and guiding clients and their pets to exam rooms. • Scheduling and confirming appointments. • Presenting and explaining fees, including processing payments. • Recommending, selecting, and obtaining products and services, including prescriptions. • Answering questions regarding products and services, including educating clients on general animal husbandry and non-medical pet care (i.e., heartworm prevention, housebreaking, and flea & tick control). • Managing medical records, reports and correspondence. • Hospital maintenance (including removal of animal waste) and ensuring that facility is neat and clean at all times—both inside and outside. QUALIFICATIONS: • At least one year of proven past experience helping customers working with people • High School Diploma/GED or equivalent • Must possess and demonstrate excellent communication skills • Compassion for pets and people—as well as awareness and understanding of others’ reactions • Proven decision-making skills to choose the most appropriate course of action • The ability to integrate new information into problem-solving • Profici
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