ClientServiceRepresentative

At VCA Knapp’s Corner Animal Hospital, we believe in treating “your best friend like our best friend.” That commitment shows up in every interaction—with our patients and their people. We’re looking for a confident, service-driven Client Service Representative who is ready to be the face of our hospital and play a key role in creating an exceptional client experience every day. Why Join Us? * Be part of a modern, growing hospital where your role truly matters * Work alongside a collaborative, positive team that enjoys what they do * Step into a position with real responsibility and influence over daily workflow * Help bring our mission to life by building meaningful connections with every client * Grow your skills in an environment that values initiative, accountability, and professionalism ### Location: 2078 E Beltline Ave NE, Grand Rapids, MI 49525 Schedule: Full-time position including a rotating Saturday schedule **What You’ll Do:** This is not a passive front desk role—you are a driver of the client experience and a key partner in hospital operations. You’ll: * Serve as the first impression and lasting connection for our clients * Deliver a seamless, high-quality experience from check-in to check-out * Confidently manage phones, scheduling, and client communication * Partner closely with hospital leadership to maintain flow and efficiency throughout the day * Anticipate needs, solve problems, and keep the front end running smoothly * Balance multiple priorities in a fast-paced environment with professionalism and composure * Represent the hospital with confidence, empathy, and a commitment to treating every pet like our own best friend **What We’re Looking For:** * Strong customer service background required (veterinary experience preferred, but not required for the right candidate) * Someone who is confident, proactive, and thrives in a high-expectation role * A natural communicator who can build trust quickly with a wide variety of clients * Highly organized