Vca
veterinary medicine
ClientServiceRepresentative
Neural analysis suggests this role is
optimal for Entry candidates.
“Client Service Representative at Vca. Skills: Customer service, Communication, Scheduling, Payment processing, Medical records management. Greeting visitors. Answering telephones”
Industry & Context.
Proven decision-making skills to choose the most appropriate course of action; The ability to integrate new information into problem-solving
Willingness to work non-traditional hours, including nights, weekends and holidays, The ability to lift up to 40 lbs. and be exposed to hazards associated with pets such as allergies, contagious diseases, noises, odors, bites, scratches, and animal waste
What They're Looking For.
Must Have
At least one year of proven past experience helping customers, High School Diploma/GED or equivalent, Excellent listening and communication skills, Compassion for pets and people—as well as awareness and understanding of others’ reactions, Proven decision-making skills to choose the most appropriate course of action, The ability to integrate new information into problem-solving, Proficiency in Microsoft Office, Willingness to work non-traditional hours, including nights, weekends and holidays, The ability to lift up to 40 lbs. and be exposed to hazards associated with pets such as allergies, contagious diseases, noises, odors, bites, scratches, and animal waste
What You'll Do.
Guiding clients and their pets to exam rooms or appropriate department
Scheduling and confirming appointments
Placing outbound calls for follow-ups and reaching out to prospective clients
Presenting and explaining fees
including processing payments
and obtaining products and services
including prescriptions
Answering questions regarding products and services
including educating clients on general animal husbandry and non-medical pet care (i. e.
and flea & tick control)
Managing medical records
reports and correspondence
How You'll Work.
Team & Collaboration
Supporting our Doctors and Technician team
Communication Scope
Excellent listening and communication skills
Full Job Description
We are seeking a full time, experienced, Client Service Representative to join our busy 7 doctor team. We are in the process of renovating our facility that will feature 10 exam rooms, 2 surgical suites, and new CT imaging services, and a state of the art physical therapy department. We offer superior employee benefits, HUGE personal pet discount of up to 4 animals, VIP discounts to other local businesses (Verizon, Sketchers, 1800flowers, croc), 401K benefits, Medical/Dental/Vision benefits, just to name a few. At VCA, we also offer 12 complimentary therapy sessions to combat compassion fatigue. These are just a few of the amazing benefits that we offer at VCA Sawmill Animal Hospital. The successful candidate will be a believer in the possibilities of high quality veterinary medicine and patient care—with the expertise and technical know-how to make them happen. In this position you will be supporting our Doctors and Technician team by creating a positive atmosphere for our clients and patients. Duties will include: • Customer service functions, including: greeting visitors, answering telephones, and guiding clients and their pets to exam rooms or appropriate department. • Scheduling and confirming appointments • Placing outbound calls for follow-ups and reaching out to prospective clients • Presenting and explaining fees, including processing payments • Recommending, selecting, and obtaining products and services, including prescriptions • Answering questions regarding products and services, including educating clients on general animal husbandry and non-medical pet care (i.e., heartworm prevention, housebreaking, and flea & tick control) • Managing medical records, charts, reports and correspondence At VCA, your passion for medicine and compassion for pets and people is matched with a commitment to your professional growth. • You will enjoy exposure to a diverse and stimulating caseload, employ the most advanced imaging and monitoring tools, and tap into the exper
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