VCA Animal Specialty & Emergency Center (ASEC)
Veterinary Medicine
ClientServiceRepresentative
“Client Service Representative at VCA Animal Specialty & Emergency Center (ASEC). Skills: Client service, Communication, Emotional intelligence, Veterinary medicine. Greet clients warmly. Handle telephone calls, texts, emails”
What You'll Achieve.
Exceed client expectations of service
Industry & Context.
Making quality decisions to choose the most appropriate course of action
Flexible schedules, Weekends, Some holidays, Involve working a weekend day, 4-day work week (each shift is 10-hours long) for day shift, 8 hrs shift available for swing (5pm and later)
What They're Looking For.
Must Have
3+ years of experience in client service, Reliability, attention to detail, Exceptional communication skills, Responsible, honest and accountable, High emotional intelligence, 3+ years customer service/reception experience required, Previous experience in the medical field, Previous experience in the medical, dental or veterinary hospital required, Exceptional verbal communication skills required, Able to work week days and weekends, Able to multi-task in fast paced environment, Computer literate
Nice to Have
Experience in veterinary medicine, with specialty medicine experience being a plus, Veterinary experience: 1 year (Preferred), Customer service: 3 years (Preferred), Ability to commute/relocate: Los Angeles, CA 90025: Reliably commute or planning to relocate before starting work (Preferred)
What You'll Do.
Handle telephone calls
Manage patient check-ins
Schedule appointments
Explain treatment plan fees
Provide information about products
Educate clients on pet care
Offer alternate payment methods
Manage patient records
Oversee electronic medical records
Organize appointments
Organize medical records
Organize electronic payments
Make quality decisions
Develop listening skills
Develop communication skills
Participate in webinars
Participate in continuing education
How You'll Work.
Team & Collaboration
Work collaboratively with our team; Develop and maintain excellent communication skills with management, doctors, clients, and associates
Communication Scope
Exceptional communication skills; Exceptional verbal communication skills
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