Vca Animal Hospitals
ClientServiceRepresentative
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Client Service Representative at Vca Animal Hospitals. Skills: Customer service, Client interaction, Appointment scheduling, Payment processing, Medical record management. Customer service functions, including: greeting visitors, answering telephones, and guiding clients and their pets to exam rooms.. Scheduling and confirming appointments.”
What You'll Achieve.
Exceed each pet owner’s expectations; Build and maintain each customer's trust and confidence in our abilities
What They're Looking For.
Must Have
Customer service functions, Scheduling and confirming appointments, Placing outbound calls for follow-ups and reaching out to prospective clients, Presenting and explaining fees, including processing payments, Recommending, selecting, and obtaining products and services, including prescriptions, Answering questions regarding products and services, including educating clients on general animal husbandry and non-medical pet care (i. e. , heartworm prevention, housebreaking, and flea & tick control), Managing medical records, charts, reports and correspondence, Hospital maintenance (including removal of animal waste) and ensuring that facility is neat and clean at all times—both inside and outside
What You'll Do.
Customer service functions
including: greeting visitors
and guiding clients and their pets to exam rooms.
Scheduling and confirming appointments.
Placing outbound calls for follow-ups and reaching out to prospective clients.
Presenting and explaining fees
including processing payments.
and obtaining products and services
including prescriptions.
Answering questions regarding products and services
including educating clients on general animal husbandry and non-medical pet care (i. e.
and flea & tick control).
Managing medical records
reports and correspondence.
Hospital maintenance (including removal of animal waste) and ensuring that facility is neat and clean at all times—both inside and outside.
Full Job Description
We are seeking an experienced Client Service Representative to join our team. At VCA Animal Hospitals, we take our mission statement – your pet’s health is our top priority and excellent service is our goal – very seriously. With every opportunity, we aim to exceed each pet owner’s expectations. We’re looking for a personable yet highly professional “service extraordinaire” to join us in delivering our mission to our clients and their pets. _**Why We Need You:**_ As the face of VCA, the Client Service Representative sets the tone for the practice as we build and maintain each customer's trust and confidence in our abilities. The CSR is the pivot around which the hospital operates and is responsible for: • Customer service functions, including: greeting visitors, answering telephones, and guiding clients and their pets to exam rooms. • Scheduling and confirming appointments. • Placing outbound calls for follow-ups and reaching out to prospective clients. • Presenting and explaining fees, including processing payments. • Recommending, selecting, and obtaining products and services, including prescriptions. • Answering questions regarding products and services, including educating clients on general animal husbandry and non-medical pet care (i.e., heartworm prevention, housebreaking, and flea & tick control). • Managing medical records, charts, reports and correspondence. • Hospital maintenance (including removal of animal waste) and ensuring that facility is neat and clean at all times—both inside and outside. Salary Range: $20.50-21.00/hr based on skill level and experience Night and Weekend Differentials offered **If you are a current associate, you need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs.** Benefits: We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts
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