Vca Animal Hospitals
ClientServiceRepresentative
“Client Service Representative at Vca Animal Hospitals. Greet visitors. Answer telephones”
What You'll Achieve.
Exceed pet owner expectations; Build customer trust; Maintain customer confidence
What They're Looking For.
Must Have
Customer service functions, Scheduling and confirming appointments, Placing outbound calls, Presenting and explaining fees, Recommending, selecting, and obtaining products and services, Answering questions regarding products and services, Educating clients on general animal husbandry, Managing medical records, Hospital maintenance
What You'll Do.
Guide clients and pets to exam rooms
Schedule and confirm appointments
Place outbound calls for follow-ups
Reach out to prospective clients
Present and explain fees
Recommend products and services
Select products and services
Obtain products and services
Answer questions regarding products
Answer questions regarding services
Educate clients on animal husbandry
Educate clients on pet care
Manage medical records
Manage correspondence
Maintain hospital cleanliness
Ensure facility is neat
Ensure facility is clean
How You'll Work.
Communication Scope
Excellent service
Applying for this Client Service Representative role?
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What do employees actually say about Vca Animal Hospitals?
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