VCA Alexandria Animal Hospital
Veterinary Medicine
ClientServiceRepresentative
“Client Service Representative at VCA Alexandria Animal Hospital. Skills: Client service, Communication, Decision-making, Problem-solving. Customer service functions, including: greeting visitors, answering telephones, and guiding clients and their pets to exam rooms. Scheduling and confirming appointments”
Industry & Context.
Proven decision-making skills to choose the most appropriate course of action; The ability to integrate new information into problem-solving
Willingness to work non-traditional hours, including weekends, The ability to lift up to 40 lbs. and be exposed to hazards associated with pets such as allergies, contagious diseases, noises, odors, bites, scratches, and animal waste
What They're Looking For.
Must Have
At least one year of proven past experience in client service, High School Diploma/GED or equivalent, Excellent listening and communication skills, Compassion for pets and people—as well as awareness and understanding of others’ reactions, Proven decision-making skills to choose the most appropriate course of action, The ability to integrate new information into problem-solving, Proficiency in Microsoft Office, Willingness to work non-traditional hours, including weekends, The ability to lift up to 40 lbs. and be exposed to hazards associated with pets such as allergies, contagious diseases, noises, odors, bites, scratches, and animal waste
What You'll Do.
Customer service functions
including: greeting visitors
and guiding clients and their pets to exam rooms
Scheduling and confirming appointments
Placing outbound calls for follow-ups and reaching out to prospective clients
Presenting and explaining fees
including processing payments
and obtaining products and services
including prescriptions
Answering questions regarding products and services
including educating clients on general animal husbandry and non-medical pet care (i. e.
and flea & tick control)
Managing medical records
reports and correspondence
How You'll Work.
Communication Scope
Excellent listening and communication skills
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