People
ClientServiceRepresentative
Neural analysis suggests this role is
optimal for Entry candidates.
“Client Service Representative at People. Skills: Client Service, Customer Experience (CX), Financial Products, Interpersonal Communication. help clients with their day-to-day banking needs. answering questions”
What You'll Achieve.
achieving sales results; make a difference in your clients' financial success; help clients meet their financial goals; improve team productivity; uncovering business opportunities; accomplishing your sales goals; delivering your best to make a difference; go the extra mile; help clients reach their goals; create a better solution together
Industry & Context.
Problem solving; Listen, ask questions, and put yourself in the client’s shoes; Act like an owner by taking accountability for client issues
flexible to work our banking centre hours which may include evenings and weekends, flexible to work at multiple banking centres within a reasonable travel distance, legally eligible to work at the location(s) specified above, where applicable, must have a valid work or study permit
What They're Looking For.
Must Have
1 year experience in working with clients and achieving sales results
Nice to Have
prior banking experience in a similar capacity
What You'll Do.
help clients with their day-to-day banking needs
assisting with transactions
proactively connecting clients with the right team members
support the team with client outreach
sales and administrative activities
build relationships with clients
recommend the right products and solutions to meet their financial goals
help clients manage their accounts and products
make interactions meaningful
Connect clients to the right CIBC team members who can help them reach their goals
How You'll Work.
Team & Collaboration
Partner with your Financial Advisor to help high value clients secure their futures; Partner with your Financial Advisor to help clients meet their financial goals; Help team success by improving team productivity and proactively uncovering business opportunities; know when to lean on others to find solutions; know when to lean on others to create a better solution together; You know that teamwork can transform a good idea into a great one; You know that an inclusive team that enjoys working together can bring a vision to life
Communication Scope
Interpersonal Communication
Full Job Description
We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients. At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute. To learn more about CIBC, please visit [CIBC.com](https://www.cibc.com/en/about-cibc.html) **What you 'll be doing** As a member of the Personal and Business Banking Team, you’ll work in a fast-paced Banking Center and use your knowledge of financial services products to help clients with their day-to-day banking needs. As a Client Service Representative, whether it’s answering questions, assisting with transactions, or proactively connecting clients with the right team members, you’ll be the first line of support as clients work towards their financial goals. You’re flexible to work our banking centre hours which may include evenings and weekends. To help deliver a great client experience, you’re flexible to work at multiple banking centres within a reasonable travel distance. **What you 'll be doing** As a member of the Personal and Business Banking Team, you’ll partner with Financial Advisors to help high value clients secure their futures. As a Financial Services Associate in the Imperial Service Team, you’ll support the team with client outreach, sales and administrative activities to build relationships with clients and recommend the right products and solutions to meet their financial goals. You'll create strong working relationships while making a difference in your clients' financial success. You’re flexible to work our banking centre hours which may include evenings and weekends. To help deliver a great client experience, you’re flexible to work at multiple banking centres within a reasonable travel distance. _At CIBC we enable the work environment most optimal for you to thrive in y
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