Fleetworthy
ClientServiceRepresentative
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Client Service Representative at Fleetworthy. Skills: Customer success, Client relationships. Provide excellent service. Stay on top of compliance”
What You'll Achieve.
Reach best possible outcome; Customer satisfaction
Industry & Context.
Problem solving
Sit at desk extended periods, Engaging with virtual screen
What They're Looking For.
Must Have
1 year customer service experience
Nice to Have
High School diploma
What You'll Do.
Provide excellent service
Stay on top of compliance
Keep carriers up to date
Perform daily data validation
Perform quality control
Address and resolve inquiries
Solve problems for best outcome
Respond to client communications
Maintain client relationships
Resolve customer inquiries
Resolve customer problems
Resolve customer complaints
Work with team members
Utilize programs and tools
Stay apprised of regulations
Stay apprised of procedures
Maintain confidentiality
Follow communication channels
Communicate job knowledge
Contribute to team dynamic
Contribute to inter-departmental success
Maintain consistent schedule
Maintain consistent presence
How You'll Work.
Team & Collaboration
Work with team members; Work with management; Contribute to team dynamic; Contribute to inter-departmental success
Communication Scope
Verbal communication; Written communication
Full Job Description
Fleetworthy offers the only complete technology suite for fleet readiness, uniting safety and compliance, toll management, and weigh station bypass solutions. We help fleets streamline operations, control costs, and operate with confidence. Trusted by 75% of the top fleets in North America, Fleetworthy offers the most adopted toll management solution and largest weigh station bypass network. Going beyond regulatory requirements, our safety and compliance capabilities strengthen safety programs and enable proactive audit readiness. We support millions of vehicles and drivers and are recognized across the industry for innovation and leadership. Fleetworthy is shaping the future of fleet readiness with AI-enabled, connected fleet technology that keeps drivers safe, fleets compliant, and operations running at peak efficiency. Learn more at fleetworthy.com. Under general supervision, provide excellent service to the organization's customers by staying on top of compliance standards and regulations and keeping carriers up to date and compliant through daily data validation, quality control, addressing and resolving inquires, and problem solving to reach the best possible outcome keeping both customer satisfaction and organization in mind. Job Duties Responds in a timely manner to all communications from assigned clients. Maintains a positive and reliable relationship with their assigned clients. Addresses and resolves customers inquires, problems and complaints regarding products and services. Works with the appropriate team members and management on effective resolutions. Utilizes the appropriate programs and tools to aid in client success, provides coaching and assistance as needed regarding operating platforms. Stays apprised of regulations and internal procedures, works with team members and management to provide the optimal and accurate service possible. Maintains confidentiality on all personally identifiable information (PII) and related matters. Follows appropriat
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