ComplyRight, Inc.
ClientServiceRepresentative
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Client Service Representative at ComplyRight, Inc.. Skills: client support, customer service, order entry. Provide prompt and professional assistance to clients regarding new and existing orders through phone, chat, email, and Zendesk. Manage customer inquiries and service requests from first contact through successful resolution”
What You'll Achieve.
promote client confidence, satisfaction, and long‑term retention; support individual and team service goals
Industry & Context.
issue resolution
authorized to work in the United States without the need for employer sponsorship
What They're Looking For.
Must Have
2+ years of experience in customer service or in a related field, Familiarity with standard customer service concepts, practices, and procedures, Ability to type a minimum of 35 words per minute, verbal, written, and interpersonal communication skills, Ability to multitask, prioritize, and adapt in a fast-paced environment switch gears as needed, Self-motivated with the ability to work independently and proactively, Proficiency in Microsoft Outlook, Word, and Excel
Nice to Have
Previous experience in a call center or retail environment, Working knowledge of Zendesk
What You'll Do.
Provide prompt and professional assistance to clients regarding new and existing orders through phone
Manage customer inquiries and service requests from first contact through successful resolution
Build knowledge of products and compliance requirements to effectively support client needs
Accurately enter and process orders and support requests in accordance with established order‑entry procedures and service protocols
Identify customer needs and provide guidance or recommendations that support successful outcomes and issue resolution
and follow up on customer concerns that require additional investigation or coordination
Communicate clearly with supervisors and team members to ensure timely and high‑quality resolution of customer requests
Complete required training to strengthen service skills
expand system knowledge
and align with company values and processes
Collaborate with team members to support individual and team service goals
How You'll Work.
Team & Collaboration
Communicate clearly with supervisors and team members to ensure timely and high‑quality resolution of customer requests; Collaborate with team members to support individual and team service goals
Communication Scope
verbal communication skills; written communication skills; interpersonal communication skills
Full Job Description
**Come Work w ith Us! ** _Taylor is proud to now offer “ DailyPay”. With “DailyPay”, you can get paid on your very first day. No more waiting for direct deposit or a paper check! _[ _https://www.dailypay.com/partners/taylorcorp/_](https://nam11.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.dailypay.com%2Fpartners%2Ftaylorcorp%2F&data=05%7C01%7CMiranda.Wiget%40taylor.com%7Cdb2380b87c50461ef28a08da4959dda7%7C335a532847a0444489f8552b2e6caeea%7C0%7C0%7C637902947568141788%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=hg2%2BpqjfNTt3eYtBcsFJ2%2FPKOqm2dLNpaFWKX5sQaJQ%3D&reserved=0) Taylor Corporation is a growing, dynamic company with big plans for the future ― and our people. Family owned and proud of it, we power our employees’ potential and strive to create opportunity and security for every member of the team. We’re passionate about our work, we believe there is always a better way, and we’re in this for the long haul. Ready to build a career? It’s time to look at Taylor. **Your Opportunity:** ComplyRight, a division of Taylor Corporation, is looking for a **Client Service Representative** to join our team in Pompano Beach, FL! Here at ComplyRight, our mission is to free employers from the burden of tracking and complying with the complex web of employment laws, so they can stay focused on managing and growing their businesses. We are seeking a friendly, experienced service professional to work on our client service team to help support both our direct customers and reseller partners. The Client Service Representative is responsible for delivering high‑quality client support by responding to client inquiries via phone, chat, email, and Zendesk. This role serves as a key point of contact for clients, owning the service experience from initial inquiry through resolution. The focus of this position is on providing accurate, timely, and empathetic support while maintaining consistent service standa
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