Adeedo!
Healthcare
ClientServiceRepresentative
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Client Service Representative at Adeedo!. Skills: Customer relationships, Retention, Satisfaction, Value realization. Manage inbound calls. Manage outbound calls”
What You'll Achieve.
Meet productivity goals; Maintain high-quality service
Industry & Context.
Problem-solving
Remain stationary, Operate computer, Operate office equipment, Move items up to 20 pounds, Work under fluorescent lighting
What They're Looking For.
Must Have
Manage high volume calls, Identify client needs, Provide solutions, Resolve concerns professionally, Document client interactions, Manage multiple tasks, Meet productivity goals, Maintain high-quality service, Develop working knowledge of products, Work under fluorescent lighting, Communicate accurately
Nice to Have
Service Titan experience, Bilingual (Spanish)
What You'll Do.
Manage outbound calls
Schedule appointments
Identify client needs
Resolve concerns professionally
Document client interactions
Manage multiple tasks
Meet productivity goals
Maintain service standards
Develop knowledge of products
Develop knowledge of services
How You'll Work.
Team & Collaboration
Supportive work environment; Team-oriented environment
Full Job Description
Adeedo is looking for a dedicated Customer Service Representative to join our team. We’re committed to providing excellent HVAC and plumbing services, and we need team members who share our focus on quality and customer satisfaction. This position is in-office, in the city of Brea. Schedule: We ask that our candidates have open availability, as shifts can vary anytime between the following times: Monday–Friday: 8 a. m. to 7 p. m. Saturday: 8 a. m. to 5 p. m. Key Responsibilities: Manage a high volume of inbound and outbound calls to schedule appointments. Quickly identify client needs, provide solutions, and resolve concerns professionally. Accurately document client interactions while managing multiple tasks. Meet productivity goals and maintain high-quality service standards. Develop a working knowledge of our products and services. Qualifications Service Titan experience is a plus. Strong communication, problem-solving, and customer service skills. Bilingual (Spanish) is a plus. Benefits Competitive Pay with performance-based bonuses. Career Growth Opportunities – We promote from within. Comprehensive Benefits: Medical, dental, and vision insurance 401(k) with company match Paid vacation, holidays, and sick leave Positive Work Environment: Supportive and team-oriented. Work Environment This position operates in an office environment and requires the ability to remain in a stationary position for extended periods of time. Frequently operates a computer and other standard office equipment. Occasionally moves items up to 20 pounds. Ability to communicate and exchange accurate information with internal and external stakeholders is required. Must be able to work under centrally controlled fluorescent lighting. Reasonable accommodations may be made to perform essential functions. #ADO #SCC Pay Range $20—$24 USD About Adeedo! Adeedo! Drains, Plumbing, Heating & Air is a premier Los Angeles plumbing and HVAC business that has been serving greater Southern Californian res
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