Adeedo!
HVAC and plumbing services
ClientServiceRepresentative
Neural analysis suggests this role is
optimal for Entry candidates.
“Client Service Representative at Adeedo!. Manage inbound and outbound calls. Schedule appointments”
What You'll Achieve.
Meet productivity goals; Maintain high-quality service standards
Industry & Context.
Problem-solving
In-office position, Open availability, Remain in a stationary position for extended periods, Frequently operates a computer and other standard office equipment, Occasionally moves items up to 20 pounds, Must be able to work under centrally controlled fluorescent lighting, Reasonable accommodations may be made to perform essential functions
What They're Looking For.
Must Have
Manage a high volume of inbound and outbound calls, Quickly identify client needs, Provide solutions, Resolve concerns professionally, Accurately document client interactions, Manage multiple tasks, Meet productivity goals, Maintain high-quality service standards, Develop a working knowledge of our products and services, Ability to communicate and exchange accurate information, Ability to work under centrally controlled fluorescent lighting
Nice to Have
Service Titan experience, Bilingual (Spanish)
What You'll Do.
Manage inbound and outbound calls
Schedule appointments
Identify client needs
Document client interactions
Meet productivity goals
Maintain service standards
How You'll Work.
Team & Collaboration
Ability to communicate and exchange accurate information with internal and external stakeholders is required.
Communication Scope
Ability to communicate and exchange accurate information
Full Job Description
Adeedo is looking for a dedicated Customer Service Representative to join our team. We’re committed to providing excellent HVAC and plumbing services, and we need team members who share our focus on quality and customer satisfaction. This position is in-office, in the city of Brea. Schedule: We ask that our candidates have open availability, as shifts can vary anytime between the following times: Monday–Friday: 8 a. m. to 7 p. m. Saturday: 8 a. m. to 5 p. m. Key Responsibilities: Manage a high volume of inbound and outbound calls to schedule appointments. Quickly identify client needs, provide solutions, and resolve concerns professionally. Accurately document client interactions while managing multiple tasks. Meet productivity goals and maintain high-quality service standards. Develop a working knowledge of our products and services. Qualifications Service Titan experience is a plus. Strong communication, problem-solving, and customer service skills. Bilingual (Spanish) is a plus. Benefits Competitive Pay with performance-based bonuses. Career Growth Opportunities – We promote from within. Comprehensive Benefits: Medical, dental, and vision insurance 401(k) with company match Paid vacation, holidays, and sick leave Positive Work Environment: Supportive and team-oriented. Work Environment This position operates in an office environment and requires the ability to remain in a stationary position for extended periods of time. Frequently operates a computer and other standard office equipment. Occasionally moves items up to 20 pounds. Ability to communicate and exchange accurate information with internal and external stakeholders is required. Must be able to work under centrally controlled fluorescent lighting. Reasonable accommodations may be made to perform essential functions. #ADO #SCC Pay Range $20—$24 USD About Adeedo! Adeedo! Drains, Plumbing, Heating & Air is a premier Los Angeles plumbing and HVAC business that has been serving greater Southern Californian res
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