ClientServiceOfficer

Are you looking for a career move that will put you at the heart of a global financial institution? Then bring your skills to Citi’s Commercial Cards Team. By Joining Citi, you will become part of a global organization whose mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress. **Team/Role Overview** In 2002, Citi established its regional Commercial Cards business to cater to the ever-growing needs of our clients, providing Travel, B2B and Virtual card solutions. The regional EMEA business now covers more than 600 corporate clients, 45 markets with significant further expansion underway. The main responsibility for client service officer is to maintain, strengthen and grow the ongoing relationship with EMEA based Commercial Card Clients following set up by the implementation and provide a single point of contact for client queries and concerns. **What you will do:** * Day-to-day issue resolution with key contacts at the client’s organization with an emphasis on resolving the root causes of any issues * Influence clients to ensure that their program operates optimally for both the customer’s organization and Citi * Taking ownership of issues and coordinating fast resolution * Identify areas to cross sell products / solutions to existing clients and work with the Citi teams to develop these leads * Client communication: organize conference calls resulting in action plans; prepare business reviews in collaboration with global service manager/ account manager **What we will need from you:** * Proficiency in English * **Another European language is an asset (German and French preferred)** * A minimum of 2 years of experience in business-to-business customer service, account management or sales * Good presentation & communication skills * Clearly articulate, with effective speaking and writing skills * Business maturity which results in gaining/maintaining credibility and respect with